Job Description

About Us:

Propel (TSX: PRL) is the fintech company building a new world of financial opportunities by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.

To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never go unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together.

We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we have been so successful and why our employees choose Propel to build their careers.

Join us as we change the way employees, customers and shareholders succeed together.

About You:

You thrive in a vibrant, entrepreneurial organization where your ideas are valued. You are motivated by goals, a self-starter, and enjoy wearing multiple hats in a fast-growing fintech environment.

As the Underwriting Manager you will lead the operational performance of our Lending function. Your mission? Optimize processes, leverage technology, and ensure every decision meets FCA Consumer Duty standards. You’ll manage a talented team, foster a culture of continuous improvement, and deliver operational excellence that supports our ambitious goals.

Responsibilities:

• Lead Operational Excellence: Manage and develop the Lending team, ensuring smooth day-to-day operations and high performance.
• Drive Efficiency: Review and improve workflows and processes to reduce friction and enhance productivity.
• Embed Automation: Implement and optimize technology solutions that reduce manual decisioning and intervention points.
• Champion Compliance: Ensure lending processes meet FCA Consumer Duty principles—fair value, transparency, and ethical decision-making.
• Inspire Change: Engage teams, empower the Junior Lending Manager, and foster a culture of adaptability and continuous improvement.
• Collaborate Cross-Functionally: Work with Product, Tech, and Compliance to deliver scalable, automated solutions.
• Monitor Performance: Define KPIs for automation success, efficiency, and team utilization; report on progress and risks.

Requirements:

• Proven experience in lending operations or customer experience leadership within a regulated environment. 
• Strong understanding of FCA Consumer Duty and risk management principles. 
• A track record of process transformation and technology adoption.
• Exceptional leadership skills—able to inspire, coach, and drive cultural change.
• Analytical mindset with the ability to turn data into actionable insights.

Benefits to Joining Propel

• Competitive salary
• Westfield Health benefits
• Pension
• 25 days holidays, increasing by 1 day per year (up to 30)
• Growth and opportunity – we pride ourselves on promoting from within
• Incredible company culture
• A culture that values innovation, collaboration and continuous improvement.