Job Description

Manager, Ultrasound, Parkland’s Women’s and Infant’s Specialty Health (WISH) Clinic.

The WISH Clinic provides Ultrasound services to high risk OB/GYN patients in the field of Maternal Fetal Medicine. Seeking an experienced service line manager with a track record of success in a large scale, high volume, high acuity and complex acute care hospital system.

Primary Purpose

Responsible for management of assigned staff and other resources to ensure optimal services and safe patient care. Coordinates with other area managers to ensure common departmental goals are met. Acts as a liaison to physicians, administration, patients/families, and other disciplines for the department.

Minimum Specifications

Education

• Must be a graduate of an accredited imaging program (minimum Associate’s Degree) in Sonography
• Bachelor’s degree in a health care field or business administration is preferred.

Experience

• Must have eight (8) years of related healthcare experience, to include two years of leadership experience.

Equivalent Education and/or Experience

• May have an equivalent combination of education and experience to substitute for the experience requirements.

Certification/Registration/Licensure

If hired in Women’s Services must have the following credentials:

• Registered Diagnostic Medical Sonographer (RDMS) with a specialty in OB/GYN or Fetal Echocardiography (FE) from the American Registry of Diagnostic Medical Sonography (ARDMS)
• All employees must have a current Healthcare Provider (BLS Level) CPR course completion card upon arrival from one of the following:
• American Heart Association
• American Red Cross Rescuer
• Military Training Network

Skills or Special Abilities

• Must be able to demonstrate effective supervisory/management/leadership skills
• Must have excellent time management and organizational skills
• Must successfully understand departmental operations, demonstrated by understanding workflow, requirements, and staff logistics
• Must be able to communicate effectively
• Must be able to demonstrate patient centered/patient valued behaviors
• Must be able to operate various types of imaging equipment used in performing procedures
• Must have intermediate MS Power Point, Excel and Word skills to present educational sessions and other departmental projects
• Must have picture archiving and communication system (PACS) and electronic medical record (EMR) experience. (Parkland utilizes Epic)
• Financial management and budget skills

Responsibilities

• Responsible for quality management practices that deliver effective and efficient services and ensure optimal patient outcomes. Collaborates with medical staff and administration to assess operations and evaluate quality. Identifies and analyzes the design of jobs and work processes implementing appropriate changes to improve effectiveness, productivity and efficiency, and patient access. Directs, reviews, and evaluates performance improvement plans/projects, utilizing performance indicators to track/trend outcomes. Organizes & facilitates maintenance of all quality initiatives within the department.
• Directs, reviews, and evaluates delays, medical record audits, and other practice feedback. Responds to patient safety posts and investigations within established department expectations.
• Responsible for the effective financial management of the assigned areas department, ensuring appropriate use of department resources. Develops operating and capital budgets ensuring that departments have the necessary funds to carry out established goals and objectives. Utilizes benchmarks for cost utilization and staffing levels. Demonstrates ability to flex resources to changing volume and acuity requirements. Correlates volume, revenue, and cost to meet operating requirements for all service areas. Ensures departments operate within allocated resources. Manages cost per unit of service within established annual departmental and/or organizational goals or expectations. Ensures data integrity and works with department leadership to ensure accurate coding and charge capture for all exams and supplies in patient care. Develops, implements, and evaluates detailed action plans to correct variances.
• Selects, trains, supervises, motivates, and evaluates assigned staff to ensure maximum utilization of individual and group capabilities, while providing optimal service to internal and external customers. Ensures assigned staff receives opportunities to further their knowledge. Effectively delegates responsibilities. Must meet department and/or organizational expectations for turnover and retention of staff. Identifies and utilizes strategies to meet/exceed employee growth and development, as well as ensure satisfaction and quality of work-life needs.
• Serves as a liaison between the department and the information technology divisions coordinating and monitoring the implementation of various programs and systems such as the EMR and PACS to ensure the appropriate clinical operation and patient safety as requirements change. Coordinates facilitates, and trends software upgrades and optimization of various systems impacting the department. Must participate in various user groups to ensure required clinical operations are maintained and supported. Oversees connectivity of department modality equipment to integrated technologies. Communicates changes and provides technical guidance to staff as needed. Troubleshoots system and equipment issues as needed.
• Performs exams/procedures as needed. Accesses and handles selected medications with scope of licensure.
• Identifies achievable initiatives to improve work processes and improve customer (internal as well as external) satisfaction. Formally makes recommendations to leadership in writing with an implementation plan. Responsible for monitoring satisfaction results as appropriate to ensure the support of the overall goals of the department and the mission of Parkland. Meets or exceeds annual patient satisfaction goals established by leadership and Parkland.
• Oversees purchase, maintenance, and repair of equipment across the system including
• troubleshooting and vendor contact, as needed, to facilitate proper levels of operable equipment and efficient workflow with the departments. Collaborates with clinical engineering to ensure that all equipment is safe and maintained appropriately.
• Cultivates and maintains positive working relationships with management, physicians, nurses, hospital staff, students, and vendors in order to provide optimal patient care, and
• interdepartmental cooperation, and improve effectiveness, productivity, and efficiency in support of overall Parkland and department goals.

Job Accountabilities

• Identifies and analyzes the design of jobs, work processes, work flows, etc. for the area and implements appropriate changes to improve effectiveness, productivity, and efficiency that support the overall goals of the department and Parkland.
• Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
• Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.
• Develops and monitors annual budgets that ensure the department has the necessary funds to carry out the goals and objectives that have been established for the department.
• Develops, implements, monitors, and revises annual goals and objectives for the department that support the missions and objectives of Parkland.
• Selects, trains, schedules, motivates, supervises, and evaluates employees making recommendations for disciplinary actions up to and including termination, to ensure maximum utilization of individual and group capabilities. Ensures that assigned employees receive opportunities to further their knowledge