Job Description

Job responsibility:

Job Purpose

Manage daily Ocean Freight gateway operations, ensuring reliable capacity, cost control, service quality, compliance and effective coordination with carriers, suppliers, internal teams and overseas stations.

Suppliers

1.Manager/monitor supplier performance per KPI/process request

2.Contacts the supplier for shipping activities

3.Implement new customer’s operations activities per SOP

4.Ensure timely payment to supplier per work scope

5.Liaise with suppliers on all shipping matters and documentation

6.Take the full responsibility to negotiate the conditions and terms on contract terms, manage the carrier's extra cost and exceptional cases

Carriers & CFS agents

1.Manage daily OFR gateway operations, cargo flow, capacity and space allocation in line with product strategy and customer requirements.

1. Coordinate with carriers, CFS agents, Operations and overseas stations to ensure timely and accurate shipment handling.
2. Support carrier and supplier negotiations, contract implementation, spot or ad-hoc requirements and exceptional cost control within company policy.
3. Ensure correct application of rates, contracts, routing, operational instructions and regulatory requirements.

Process

Operational Duties

1.Manage team performance

2.Cargo flow and system entry, KPI follow up and monitoring

3.Manage contract and relationship with suppliers/carriers

1. Handle operational irregularities and problem shipments, with timely escalation and clear communication to stakeholders.

Quality & Improvement

Drive process improvement, productivity, service quality and adherence to ISO, compliance and internal control standards.

People Management

1. Plan and organize team resources to maintain efficient operations and a strong service culture.
2. Set clear objectives and KPIs, coach team members, review performance and provide timely feedback.
3. Identify training and development needs and promote teamwork, accountability and continuous improvement.

Job requirements:

1.Bachelor’s degree & above

2.A minimum of 7 years of experience in Logistics / Freight Forwarding Operations, team management experience is preferred.

1. Solid knowledge of Ocean Freight operations, gateway handling, carrier or supplier management, rate structure and cost control.
2. Good written and spoken English.

Skills/Knowledge

1. Strong communication, negotiation, planning, data analysis and problem-solving skills.

2.Project management skills (excellent)

3.Software skills (excellent in Microsoft Office Suite especially Excel & Outlook)

4.Time management skills

5.Strong aptitude with numbers

6.Independent and ability to work under pressure and in a team

7.Ability to ensure accurate data analysis and translation

Core Competencies

Customer focus | Results orientation | Collaboration | Decision making | Leadership | Accountability