Job Description

Manager - Transition Services

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• This role is responsible for managing a focused team of technical consultants and/or supervisors, overseeing day-to-day operations of the services transition/transformation function in line with organizational policies. The role manages resources responsible for the design, architecture and selling of the transition/transformation plans as part of the pursuit phase and engages in the budget planning process, in collaboration with the senior management. The role leads performance objective setting, resource allocation, and the execution of diverse services transition/transformation programs. The role also owns the knowledge management program and drives talent management processes.

Responsibilities
• Manages a team of technical consultants and/or supervisors with well-defined, limited scope, overseeing day-to-day activities, with fairness and consistency in a timely manner, ensuring compliance with the organization’s policies and procedures.
• Oversees the management of the transition and transformation resource pool, which includes staffing to meet demand and maintaining alternative sources of readily available resources for peak periods.
• Escalates significant transition/transformation issues to higher management and provides recommendations on how to address them effectively.
• Engages in setting up performance objectives, assembling project teams, resource allocation and ensuring the successful execution of diverse services transition/transformation programs and processes.
• Collaborates with cross-functional teams to identify and implement process improvements and policy development, also actively engaging in their design and implementation.
• Guides the team in defining program objectives and KPIs and setting expectations for implementation across various business groups, fostering creativity and motivation.
• Develops budgets with significant input from higher-level managers and ensures project adherence to budgetary constraints.
• Assumes responsibility for capturing and incorporating lessons learned from transition/transformation projects into the knowledge management program.
• Acts as subject matter expert, identifies opportunities for process improvement and policy development and recommends changes in alignment with business tactics and strategy.
• Performs talent management responsibilities including recruitment, performance management, coaching and career development.

Education & Experience Recommended
• Four-year or Graduate Degree in Business, Computer Science, Information Technology, Electrical/Electronic Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in project management, IT, transition implementation, or a related field.

Mandatory Requirments
• Fluency in both written and spoken English and Spanish.

• Minimum of 2 years of experience in a customer-facing role utilizing bilingual skills

• Ability to translate technical documents and interpret for non-English speaking clients accurately.

Preferred Certifications
• ITIL Certifications
• ITSM Certifications
• Project Management Professional (PMP) Certification

Knowledge & Skills
• Agile Methodology
• Business Development
• Business Operations
• Change Management
• Client Services
• Customer Relationship Management
• Microsoft Project
• Milestones (Project Management)
• Process Improvement
• Project Documentation
• Project Management
• Project Management Institute (PMI) Methodology
• Project Planning
• Project Scoping
• Risk Management
• Risk Mitigation
• Scrum (Software Development)
• Six Sigma Methodology
• Systems Development Life Cycle
• Waterfall Methodology

Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Impact & Scope
• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.

Complexity
• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

25%

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"