Job Description

What You Will Deliver

• Manage and monitor operating departmental budgets and costs within annual allocations to

ensure the efficient and effective use of resources

• Review and align business and marketing plans in close coordination with clients to achieve

overall business objectives and sustainable profitability

• Facilitate and lead the end-to-end business integration process for new clients, ensuring a

smooth and structured onboarding experience

• Monitor profit and loss (P&L) and expenditures proactively to minimize unnecessary cost and

financial risk

• Identify and pursue new business opportunities for existing clients in partnership with the

Business Development team, including management of contract renewal processes

• Take prompt and decisive action to resolve client operational issues and service complaints,

ensuring a high standard of client experience

• Lead business communications and conduct structured business review meetings with clients'

management teams

• Act as the primary point of contact between clients and DKSH, maintaining strong business

relationships and consistently maximizing client satisfaction

• Establish and nurture a proactive network of relationships across DKSH and client

organizations to enable collaboration and business continuity

• Manage and oversee the team's delivery against defined goals, driving consistent execution

and accountability

• Drive learning and development within the team in the areas of Client Management practices

and DKSH leadership behaviors to support team and function objectives

• Champion continuous self-development in Client Management and DKSH behaviors as part of

an ongoing commitment to professional growth

• Administrative duties and coordination tasks as required

What You Bring

• Bachelor’s degree in business administration or an equivalent degree; a scientific degree will be

an added advantage for candidates aligned to Technology and Performance Materials

Business Units

• Minimum 5 to 8 years of experience in a similar client management or account management

role

• Minimum 3 to 5 years of experience in managerial capacity
• Strong understanding of clients' industries, business models, and product landscapes
• Proven client management and communication skills with a track record of building trusted,

long-term client relationships

• Demonstrated project management skills with the ability to lead complex, multi-stakeholder

initiatives

• Strong analytical background and working knowledge of statistical analysis methods
• Appreciation and respect for cultural sensitivities, particularly in cross-country and cross-cultural

environments

• Fluency in English, both written and spoken

#LI-PA1