Job Description
Omni Nashville Hotel
The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.
The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.
No Job Description for a position can possibly include all duties which may be requested by guest or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.
DEPARTMENT: Food & Beverage | The Pick
JOB TITLE: The Pick Manager
REPORTS TO: Director of Food & Beverage
JOB PURPOSE: To ensure the highest level of Food and Beverage service in the Omni Nashville’s lobby bar, The Pick. To ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.
ESSENTIAL JOB FUNCTIONS:
• Responsible for the supervision and coordination of assigned shift, responsible for overall management of operation.
• Coach, mentor and develop assistant managers and hourly service staff.
• Oversee PM RIR operations and provide hands on leadership during the shift.
• Assist with communication between Ideal Services team and RIR servers.
• Ensure tray pick up and tracking for PM RIR shift and communicate any issues with pick up to AM food and beverage leadership.
• Order and inventory Lobby Bar glassware and equipment in cooperation with Executive Steward.
• Maintain food safety standards in Kitchen, Lobby Bar, and Room Service area.
• Conduct accurate inventory count of all The Pick products.
• Complete environmental checklist for dining room. Supervise related associate assignments.
• Stay on the floor during peak hours, supervising the performance of associates.
• Monitor each guest experience.
• Examine food and beverage preparation and provide corrective training where necessary.
• Supervise bar controls, shot glass use, red lining, bottles totally empty, liquor par list.
• Supervise cost control efforts to ensure the operations financial success.
• Participate in scheduling within budgetary guidelines.
• Forecast weekly and monthly.
• Completing weekly payroll and associated audit.
• Monitor labor and payroll costs.
• Oversee the order of daily supplies.
• Supervise the maintenance of dining room for cleanliness, sanitation, and appearance.
• Prepare maintenance requests, follow up.
• Hold pre-shift meetings and monthly OST meetings with associates.
• Follow up on established training steps, supervise performance, and provide necessary re-training.
• Participate in the selection and retention of The Pick front of house associates.
• Must be familiar with and adhere to all liquor liability laws.
• Must know emergency procedures (including CPR) and work to prevent accidents.
• Handle guest comments and complaints and ensure guest satisfaction.
• Responsible for reporting all product/service defects, and measuring process attributes as applicable.
• Able to set priorities for The Pick team and provide feedback to others that enhances performance.
• Performs any other duties assigned by management.
QUALIFICATIONS:
• 3+ years restaurant management experience in high volume upscale restaurant environment. Experience must include supervision of at least of a team of two assistant restaurant managers. Hotel experience preferred.
• Prior experience managing schedules, inventory, payroll, service recovery and associate relations matters required.
• Knowledge of TN liquor laws. Strong familiarity with beer, wine, and spirits; local knowledge preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
• Ability to multi-task and work in fast paced environment.
• Computer proficiencies including Microsoft office and payroll software experience.
• Ability to work well under pressure, managing a high volume of orders and guest requests.
• Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
• Serve Safe certified food manager.
• Possess an unexpired State of Tennessee Alcoholic Beverage Commission Server Permit or have the ability to obtain one before date of hire.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts, including weekends and holidays.
ENVIRONMENT & POSITION ANALYSIS;
• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion arms, hands, and legs.
TOOLS & EQUIPMENT:
• Desktop computer (Opera, Alive, Synergy, Microsoft Office, Kronos, Birchstreet, Open Table, Micros Terminals), printer, telephone, copier, fax machine, push to talk radio dispatch.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
