Job Description

The Manager, Terminal Operations Support provides comprehensive administrative, financial, and operational support across all terminals and serves as a critical partner to the Operations leadership team. This role manages invoicing, vendor coordination, documentation, travel, training support, project budgets, audit preparation, and serves as the primary administrative support resource for the VP of Terminal Operations and other VPs within the Operations organization.In addition, this role provides direct leadership and functional oversight of all Terminal Administrative personnel, ensuring consistent standards, performance accountability, and best practices across the network. While Terminal Administrative staff maintain a direct reporting relationship to the Manager, they also have a dotted-line relationship to Area Management to ensure strong local alignment with operational priorities, staffing needs, and terminal-specific requirements.The Manager oversees the Documentation Retention Program, including management of the dedicated documentation staff member assigned to that function, and serves as the central point of leadership for administrative operations throughout the organization.

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.

The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

• Administrative Leadership & Organizational Support
• • Serve as the primary administrative leader for all terminal locations.
• • Provide direct reporting-line management, coaching, performance management, and professional development for all Terminal Administrative personnel.
• • Establish and maintain standardized administrative processes, procedures, and service expectations across terminals.
• • Lead hiring, onboarding, training, and succession planning for terminal administrative roles.
• • Maintain clear primary reporting relationships while supporting effective dotted-line alignment with Area Management.
• • Partner closely with Area Managers to ensure administrative support aligns with regional and terminal-level priorities.
• • Facilitate regular communication between Terminal Admins, Area Managers, and Operations leadership.
• • Balance centralized standards with localized operational needs.
• • Resolve workload, prioritization, and role-clarity conflicts.
• • Promote continuous improvement, collaboration, and best-practice sharing among administrative staff.
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• Administrative & Operational Support
• • Serve as the primary administrative point of contact for all terminals.
• • Provide administrative support and calendar coordination for the VP of Terminal Operations and additional VPs within Operations as needed.
• • Guide and support administrative personnel to ensure alignment, consistency, and shared standards.
• • Manage incoming and outgoing communications across terminals.
• • Oversee office supplies, uniforms, and administrative inventories.
• • Process and distribute mail and related documentation.
• • Coordinate vendor scheduling, travel arrangements, and meeting logistics.
• • Organize bi-annual Terminal Managers Meetings and offsite training events.
• • Train admins and new managers on ServiceNow, Oracle, and Workday.
• • Review and approve utility invoices for terminals without onsite administrative support.
• • Set up new vendors for terminals lacking administrative resources.
• • Perform other duties as assigned.
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• Documentation & Compliance
• • Oversee the Terminal Operations Documentation Retention Program, including leadership and direction of documentation support staff.
• • Track, manage, and maintain all operational documentation and filing systems.
• • Create, distribute, and maintain standardized operational forms.
• • Maintain training documentation for audit readiness and regulatory compliance.
• • Update and distribute weekly coverage reports for terminal leadership.
• • Maintain the organization’s master terminal vehicle list, including insurance tracking and documentation.
• • Compile, review, and prepare documentation for internal audits and compliance reviews.
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• Financial Management & Invoicing
• • Track, process, and ensure timely payment of rent, utilities, vendor invoices, and operating expenses.
• • Maintain and monitor terminal and project budgets.
• • Serve as liaison between terminals and Accounts Payable for invoice resolution and payment coordination.
• • Process staff expenses, track receipts, and complete expense reporting using Oracle.
• • Support month-end and project-related accruals to ensure financial accuracy.
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• Project Support
• • Support terminal project teams by tracking project invoices, budget changes, and financial activity.
• • Process project-related documentation including change orders, approvals, and budget updates.
• • Maintain accurate project budget files and provide ongoing visibility to leadership.
• • Assist with accrual documentation and financial reconciliation for ongoing projects.

Additional Job Description:

• Proven ability to manage, develop, and motivate administrative teams.
• Strong organizational, leadership, and time-management skills.
• • Excellent communication and interpersonal skills across all organizational levels.
• • High attention to detail, accuracy, and confidentiality.
• • Proficiency in Oracle, Workday, GlobalWorks, and Microsoft Office Suite.
• • Demonstrated ability to work independently in a multi-site environment.
• • Experience supporting senior executives or operational leadership teams preferred.
• • Familiarity with documentation retention and compliance programs is a plus.
• High School Diploma

Pay Range:

$85,800.00 - $128,700.00

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

• Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development.

• Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.

• The Road Ahead – We offer 401k and a match component!

• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

What to Expect From the Hiring Process

We value passion and potential. Please apply if you’re qualified and interested—we’d love to hear from you.

A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match.

Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.