Job Description

Mashreq Bank

1

Job Title

Manager - Corporate GTB Tech

Department

Corporate Technology

(Location: Bangalore)

Direct Supervisor

AVP Channels, GTB Corporate Technology

2

Job Purpose

The Job is being created to drive the Development and Deployment of new Digital Banking Channel experiences for Corporate customers. Mashreq is transforming and expanding its Corporate Platforms to Digital Banking Solutions including Service Central, Landing pages and new UI/UX across Neo Corp platform for UAE and International locations.

About the Role:

Neo Corp being an Internet banking hybrid channel supports Corporate Banking needs of Company’s/customers, via both Web and Mobile channels. Bank has identified opportunities for growth in UAE and IBG countries (UAE, Egypt, Bahrain, Kuwait, Qatar, Hong Kong, UK, USA) for future growth including expanding its operations at international locations.

This role seeks critical technical and functional expertise to create solutions and develop custom Channel implementations. Role will contribute in building a feature rich digital and resilient system for corporate clients of Mashreq and consequent business growth.

The role envisages, continuous collaboration with all the stakeholders like Product for Change management, Business for requirements and issue analysis, CSU for customer interactions, feedback and experience, Operations for administration and reconciliation, Development teams for implementation of change, Vendors for product upgrades and support and ISG for info security in order to help keep the system up and running 24/7.

3

Dimensions

Operating BudgetNANumber of Staff

1. Up to 5

• Solution, Develop and Implement

• Issue Analysis and reproducing, Qualification and Transfer

• Templates, Configurations management

• Change management and Release support

• Stakeholder, Vendor and Employee Engagement

• Data Patch upgrades

4

Key Result Areas

• Provide technical expertise and thought leadership for effective customization development with well thought out solutions to ensure resilient systems/channels which meet product and organizational objectives to be #1 Digital Bank in this region. Meet the defined success criteria.

• Optimal and compatible design solutions in alignment with product roadmap

• Reusable and component-based development of high Code quality

• OBDX framework and standards adherence and continuous improvement

• Strong technical skills, can cut across multiple groups in a large and complex structured IT setup, specifically act as a bridge between business and technology for high quality delivery of solutions that meet business goals and requirements.

• Accountable for the appropriateness of technology solutions delivered to, and the ongoing support and stability of, all applications/modules related to the Corporate Digital Banking platform, specially OBDX front end, back end, and middleware integration and their interactions with product processors

• Triaging production bugs, impact & change analysis, and document. Ensure quality fixes.

• Co-ordinate with team resources to complete assigned tasks within agreed timelines and SLA.

• Co-ordinate between business users, technology team members and liaise with vendors for any support, clarifications, or assignments.
• Review source code quality, test quality and coverage against the deliverables, identify and flag adverse effects of any changes, if any.
• Deliver services within agreed timeframe, budget parameters and performance targets.
• Execution of maintenance tasks as part of ongoing operational and strategic initiatives.

• Ensure User Acceptance Test (UAT) cases are signed off prior to change movement to production. Supervise production transfers ensuring procedural documentation and functional verification is complete.

5Stakeholder Management and Leadership

• Coordinates internally for timely delivery and helps bank to stay ahead of the curve.
• Executive Presence - manage key stakeholders, run business partner review meetings and represent the relevant information on behalf of support/technology, owning and addressing issues and action items arising out of these meetings.

• Ensure deliveries as per optimized Quality, Service Levels, timelines and cost in line with rollout roadmap.

• Influence senior Technology stakeholders to aid the appropriate decisions with regards to system reliability, scalability on the basis of relevant health and engineering metrics.

• Negotiate with vendors on timelines / quality / cost parameters to secure short- and long-term interests of the bank

6

Strategic Thinking

• Collaborate with Business Product Owners to ensure technology solutions are in sync with system integrity, health and sustenance.

• Combine Domain Knowledge and Technical expertise navigating the complexity to evaluate and recommend the most effective solutions. Optimize total cost of operations and retain scalability and stability.

• Balance conflicting requirements and needs of team members and project stakeholders for optimal outcome. Use effective judgment to weigh different options for achieving better results within appropriate timeframes

• Provide innovative approaches to Business problems by utilizing existing applications / recommending enhancements.

7

Decision Making Authority & Responsibility

• Adhere with the change management process for all production rollouts. Review release note prior to accepting deliverables

• Compliance to regulatory, control & audit requirements and manage all known risks, mitigate or accept.

• Manage crisis in the interim. Escalate and report as appropriate.

• Resolve conflicts for resources (hardware, environments, staff and time) based on priorities through out-of-the-box solutions

• Investigate defects and conduct Root cause analysis and seek resolution.

• Problem and Incident Management. Coordinate on testing and release planning

• Participate in Audit, Security and Regulatory compliance knowledge Information Security Operations and Incident Management.

8

Performance Management

• Build and manage a diversified team of professionals both onshore & offshore, empower and measure their performance and appraise.

• Define talent needs. Attract, develop capabilities. Create and implement succession planning for the future, where possible constitute career paths and groom eligible peers.

• Collate system performance metrics and work on ways to improve upon constantly.

• Adhere to bank's operational risk policy, comply and report.

• Provide general administrative support to the team, including, meetings, knowledge transfer and Timesheet reporting, weekly status report.

9 Knowledge, Skills and Experience

• Engineer/Post Graduate with 8+ Yrs experience in Corporate Banking , of which 4-6 years as Technical Lead on OB products/OBDX, H2H or other Corp Channels in implementation or support function.
• Cross border team management and project experience. Strong organizational, team building and leadership qualities.
• Strong business orientation, domain knowledge to comprehend user issues, incidents and problems.
• Strong understanding of SDLC processes and support metrics.
• Preferred hands-on experience in Payments and Liquidity solutions, in particular OBDX, OBP, OBLM, OBVAM, Trade, Collections, Core Banking, General Ledger and Loans
• Good verbal and written communication, interpersonal skills including ability to prepare system documentation.
• Ability to interpret solution documentation and identify areas of concern and recommend approach.
• Ability to multi-task in a dynamic work environment.
• Ability to innovate and provide functional applications with intuitive interfaces.
• Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support.

Job Holder

Date

Line Manager

Tarun Kaushik

Date: 5-June-2026

Approved By

Date