Job Description

Services Delivery Setup and Operations Management

• Work with Service Delivery Lead - GCC TC and Head - GCC TC for setup and design Category Management and Sourcing support services at GCC
• Develop and implement procurement strategies for various categories.
• Streamline procurement processes to enhance operational efficiency and reduce costs.
• Onboarding of new suppliers, ensuring they meet company standards and requirements.
• Ensure procurement systems are integrated with other business systems for seamless operations. Ensure all procurement activities comply with internal policies and external regulations.

Transition and Operations Stabilization

• Support interlock with BU stakeholders and CPOs to finalize the detailed process design and system enablement of sourcing strategies.
• Responsible to update detailed SOW, policies and SLA / KPI framework
• Work with Service Delivery Lead - GCC TC, Head - GCC TC and Group CPO for sign off on budget head count and migration of the process activities to GCC
• Lead change management initiatives to transition new businesses into GCC Procurement function smoothly.
• Identify and mitigate risks associated with the transition of procurement operations.
• Monitor the performance of procurement activities during the transition phase to ensure stability.

Customer and Stakeholder engagement

• Develop and build rapport and relationship with customer stakeholder organization linked to or influencing Techno Commercial operations outcomes of GCC
• Proactively identify business requirements and changes and work with Head - GCC TC to modify operational flows/deliverables
• Build business knowledge and its impact / requirements from TC Operations
• Collaborate with different process owners in BU Techno Commercial for sign-off on any process changes and subsequently update RACI/HOTO/SOPs (incorporate this in quarterly cadence)
• Implement robust communication model – including ad-hoc / informal tele conversations/ face to face meetings, structured Ops review update to all stakeholders
• Work with customer organization to ensure updated organizational structure information and coordinate Proactive update to GCC workflow approval matrix.
• Ensure customer signoff on existing and revised SOP/ SLA’s and all process change requests.

Operational Delivery and Service Excellence

• Drive proactive alerts and escalate to Head - GCC TC / Head – BU TC for any upstream process gaps/ delays to ensure GCC deliverables and Reputation is positively managed
• Leverage SAP/ workflow and other available information tracking mechanisms to proactive anticipate potential processing issues
• Drive excellence and adherence to operational SLAs related to purchase requisition review, Category Management and Sourcing.
• Review and update related operational SOPs and policies if required and adherence to DOAs
• Maintain and identify any SLA commitment documentation, signoff and drive change requests
• Perform operational governance for achieving service delivery excellence
• Implement Service Excellence Framework with the following implemented as minimum standard:
• Daily operations review and volume tracking
• Delay track and proactive alert to drive upstream / downstream or in stream actions to closure
• Maintain and have updated end-to-end Process delivery Tracker. Proactively identify opportunities to improve process velocity
• Implement Issue and Escalation Tracker and log. Ensure timely closure of all improvement – corrective/preventive actions
• Work with GCC TC Head to initiate, implement and monitor all continuous improvement projects relevant for operational performance improvement
• Implement capacity management and operations business continuity management plans to ensure uninterrupted delivery to assigned Sector business.
• Develop and track key performance indicators (KPIs) to measure the effectiveness of procurement operations.

People and Performance Management

• Guide assigned operational team leads for effective people management
• Identify any people challenges quickly and work with Head - GCC TC and GCC HR for timely corrective action
• Manage performance appraisal of the assigned Operational Team lead
• Ensure timely and effective 1-1 with assigned Operational Team leads
• Implement structure performance evaluation criteria and monitoring using tangible / operational data for assigned operational team leads
• Conduct periodic Skip level with Operational team members
• Ensure each operations team lead and operations team members (new /existing) are inducted to new operations model, expectations and governance mechanism including critical business scenarios
• Drive and cultivate culture of Outcome focused customer centric organization by driving E2E process awareness / Business sector appreciation sessions with the operational team leads and members.

Operations Process Improvement and Knowledge Management

• Drive year-over-year productivity leveraging Digital/Automation AI/Gen AI tools
• Be the GCC Focal point and liaise / work with Business stakeholders in ensuring Process improvement program are aligned to Business needs
• Participate in GCC Cross functional Process improvement council to identify variances across BU and work on driving standardization
• Lead deployment of necessary IT Workflow tools
• Graduate degree in Engineering, Commerce or Management. MBA Preferred
• Certificate or proven exposure to Techno Commercial operations. IIMM or CSM/CPA preferred
• Experience in working in SAP and Workflow driven Shared Services Environment. MM Certified preferred
• Exposure to AI/Automation
• Advanced user of Excel functions

Experiences:

• 12-15 Years of total experience
• More than 5 years of experience in managing team preferably in a GCC or Shared Services context
• 3-5 years of experience in working in Projects, Assets, Infrastructure, Manufacturing, Services organization in the domain of Sourcing and Techno Commercial function.
• 3-4 years’ experience in leading and managing Operations teams
• 1-2 years’ experience in Customer/ Stakeholder Engagement and Service delivery management
• Led a team with a size of 40-50 professionals
• Exposure to working in Indian conglomerates and working practices in promoter led organizations
• Experience in import procurement of materials and services
• Knowledge and experience of Indian tax including GST, eWay bill and Statutory compliance requirements
• Knowledge and understanding of Complex Services Techno Commercial scenarios in EPC/Project based organizations
• Exposure and experience in Category Management and Sourcing Processes
• PowerPoint presentation creation and delivery capabilities
• Basic knowledge of types of categories in sourcing and understanding of PR to PO processes.

Exposure to work in SharePoint/Tool based environment and project management.

Same Posting Description for Internal and External Candidates