Retool

Manager, Technical Account Management & Professional Services

Retool  •  London, GB (Onsite)  •  4 months ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

We’re looking for a people manager to lead a combined EMEA team of Technical Account Managers (TAMs) and a Professional Services team (Resident and Solutions Architects). This role owns team performance and customer outcomes including project delivery, adoption, and cross-functional execution across the customer journey. You’ll represent your teams internally and externally, ensure strong delivery of scoped services engagements, and partner closely with Sales, Support, Product, and regional leadership to drive customer success at scale. This role reports directly to the Global Head of Technical Account Management.
WHAT YOU'LL DO
  • Manage, coach, and develop a team of EMEA-based TAMs and Professional Services engineers
  • Set clear expectations, goals, and success metrics for team members across roles
  • Drive consistent performance through regular 1:1s, feedback, coaching, and growth planning
  • Build a high-trust, collaborative team culture across diverse technical disciplines
  • Support hiring, onboarding, and long-term capacity planning for the region
  • Own oversight of customer engagements spanning onboarding, adoption, expansion, and complex implementations
  • Act as an escalation point for high-impact customer issues and delivery risks
  • Ensure high-quality scoping, execution, and delivery of Professional Services packages.
  • Partner with TAMs and PS to maintain strong customer health, adoption, and value realization

WHO YOU'LL WORK WITH
  • Partner closely with Sales on services scoping, deal alignment, handoffs, and customer expectations
  • Collaborate with Support to ensure clear escalation paths and a cohesive customer experience
  • Work with Product and Engineering to surface customer insights, influence roadmap priorities, and advocate for customer needs
  • Represent the EMEA organization in regional and global planning forums. 

We are a team that is passionate about serving our customers and loves collaborating with each other to build an organization and company from the ground up. To propel this company forward, we’re building a winning, fun, and high-ownership culture, and we’re looking for someone who shares that vision and can help drive that culture forward. 
THE SKILLSET YOU'LL BRING
  • 5+ years of experience in Technical Account Management, Professional Services, Solutions Engineering, or similar customer-facing technical roles
  • Prior people management experience, including ownership of performance, growth, and delivery outcomes 
  • Strong understanding of enterprise customer journeys, technical scoping, and services delivery
  • Proven ability to lead cross-functional work across Sales, Support, Product, and Engineering
  • Clear, empathetic communicator with strong judgment in customer-facing situations
  • Experience operating within packaged or consumption-based services models

Retool

About Retool

Build internal software better with AI. Create apps, agents, and workflows with any LLM, datasource, or API to deploy AI across your business.

Retool is the application layer for AI and leading platform for internal software development, trusted by over 10,000 companies worldwide, including Amazon, Stripe, Brex, and Orangetheory Fitness. Using Retool, developers deploy sophisticated apps and agents dramatically faster without sacrificing quality or control, combining powerful building blocks with the flexibility of custom code.

To learn more and start building for free today, visit https://retool.com

Industry
IT & Software
Company Size
201-500 employees
Headquarters
San Francisco, California
Year Founded
2017
Website
retool.com
Social Media