Job Description

The role is responsible for completion, monitoring, and management of all activities related to the Tanfeeth program. He/she will play a vital role in supporting the program’s goals, ensuring timely delivery, and maintaining the quality of all Tanfeeth-related processes. The role includes responsibilities of managing closure of cases, communicating with SAMA and monitoring technical issues.

• Manage Tanfeeth program activities, ensuring that all tasks and alerts are managed in accordance with program guidelines.
• Complete all Tanfeeth alerts within the required turnaround times set by SAMA, ensure timely resolution of any issues.
• Communicate with SAMA for actions required in term of cases relate to Tanfeeth instructions.
• Communicate with SAMA Technical team in case of technical issues related to Tanfeeth system or WatheegEdge.
• Communicate and collaborate with other departments to ensure that any requirements or dependencies related to Tanfeeth alerts are addressed promptly.
• Work cross-functionally to ensure smooth processing of Tanfeeth-related activities and alerts across different teams.
• Maintain accurate records of Tanfeeth-related activities, including alerts, escalations, and resolutions.
• Handle requests and monitor activities in the Tanfeeth Portal and SAMA Net Portal, ensuring that all requests are processed in a timely and accurate manner.
• Manage requests in the Watheqedge System and follow up with impacted areas to ensure prompt resolution and status updates.
• Communicate with SAMA to discuss issues related to SAMA Net cases, and manage to close as per rules and regulations.
• Provide support for compliance-related requests, ensuring that they are addressed in a timely and compliant manner.
• Support the bank by limiting the risk of exposure to failure in executing Tanfeeth and SAMA Net instructions, and then falling in irregularly and reputation risks.
• Escalate to Head of Tanfeeth any probability of not meeting SAMA requirements or not responding to SAMA cases.
• Manage Tanfeeth and SAMA Net Dashboards 24/7 and escalate in case of abnormal traffic of cases.
• Provide on-job training and awareness to newly joined Tanfeeth staff and monitor their performance as required.
• Perform any other duties assigned to by line manager related to the nature of the work
• Enforce, incorporate, and comply with all necessary controls and related information security policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations.

Preferred Qualifications

A tertiary-level qualification from an internationally recognized institution

Years & Nature of Experience

• Recommended to be a 3 to 5 years of experience in the same or a similar domain.
• Intellectually curious, organized, detail-oriented
• Ability to handle sensitive information with discretion and integrity
• An experienced professional who is able to deliver on difficult technical tasks
• Has project implementation experience
• Is self-sufficient at work and could be given small project responsibility
• Has provided technical supervision to junior staff in the past

Technical Competencies

• Data Collection and Analysis
• Ethical Culture
• Regulatory Compliance

Behavioral Competencies

• Collaboration
• Communication
• Digital fluency
• Teamwork
• Attention to Details