Job Description

About the Role:

You will be responsible for delivering end-to-end technical solutions for the integration of CleverTap products with customer systems. The role involves conducting regular health checks for assigned customer accounts, proactively identifying and resolving technical issues, and ensuring seamless product adoption. You will engage directly with customers through calls to understand their business requirements, troubleshoot challenges, and provide effective solutions for their use cases. Additionally, you will collaborate closely with internal cross-functional teams to resolve complex issues, develop scalable solutions, and drive customer success and platform adoption.

What will you do :

• Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts.
• Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity.
• Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle.
• Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
• Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

What are we looking for ?

Must Have:

• 4+ years of experience in Technical Support/Technical Account management/Technical Onboarding role
• 1–2 years of hands-on experience in mobile and/or web application development.
• Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
• Work internally to drive teams in order to create workable solutions for the client
• Experience with mobile development - any of the following Android, iOS, React Native

Good to Have:

• Experience in a customer-facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API, or Web-based technologies.
• Experience with web development

Measures of Success:

• Platform audits and health checks
• Product adoption - breadth and depth

Why join us?

• Be a part of a global growth stage startup
• Work in a fast-paced, dynamic environment where your contribution matters
• You are passionate about technology and its impact on the high growth mobile technology space
• Innovate at scale, with learning opportunities

Learn More:

Get to know us better before you apply!

Check out our product documentation, engineering blog, and customer stories to see how we work and what we value.

CleverAI

CleverTap Developer Documentation

Blogs

TesseractDB™

CleverTap Product Demo

Values

About CleverTap:

CleverTap is the world’s leading AI-first, all-in-one customer engagement and retention platform, redefining how brands build lasting customer relationships in the Agentic era. Powered by its proprietary CleverAI™ Decisioning Engine and the Agentic Universe, CleverTap enables autonomous, real-time decision-making that helps organizations deliver 1:1 individualized experiences at scale while maximizing ROI.

Its unified platform brings together an AI-native Personalization Engine, automated Journey Orchestration, its proprietary Customer Data Platform – TesseractDB™, and deep customer and product analytics to power truly intelligent, self-optimizing engagement across channels including mobile, web, email, SMS, WhatsApp, and more. By seamlessly connecting data, insights, and activation, CleverTap ensures every interaction is contextual, coordinated, and conversion-driven.

Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Personalization Engines and a Strong Performer in The Forrester Wave™, CleverTap is at the forefront of the shift from campaign-led marketing to agent-led growth. Trusted by more than 2,000 global brands including IKEA, Tesco, Burger King, Levi’s, Decathlon, Domino’s, 7-Eleven, Jio, and Grab, Carousell, CleverTap helps businesses drive measurable growth through meaningful, autonomous customer engagement.

Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap has 600+ employees across offices in the US, Europe, the Middle East, Asia, and LATAM.

For more information, visit https://clevertap.com/ or follow us on Linkedin and X. Join us in shaping the future of engagement.

CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.