Job Description

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Purpose

The Manager, Talent Technologies is the operational lead for WPP Media’s learning and performance technology ecosystem. The role owns the day-to-day effectiveness of the platform environment — ensuring programmes move smoothly from approved scope through production, publishing, scheduling, and reporting, with strong governance, quality and consistency throughout. Acting as the Named Site Administrator (NSA) for WPP Media, the Manager translates enterprise platform standards into practical, scalable ways of working for the team and the wider organisation.

Key Responsibilities

Learning Technology Operations

Own the day-to-day management of the learning technology stack, including LMS (Totara), LXP and AI-enabled tools, ensuring reliable performance, strong integration quality, and a consistent learner experience. Translate strategic direction into practical operating standards, and work with IT and partners to maintain governance, data privacy and platform integrity.

Operational Delivery and Platform Governance

Lead the operational flow of learning delivery across the function, ensuring programmes are published accurately, scheduled effectively, and delivered without avoidable variance. Act as the first point of escalation for operational risk and make judgement calls on complex or sensitive platform issues. As NSA, hold accountability for learning platform governance, publishing standards, and admin oversight across WPP Media.

Master Learning Calendar and Scheduling

Own the master learning calendar and coordinate scheduling across global, central and market-led programmes. Ensure timing, sequencing and operational capacity are aligned, and that scheduling decisions support both delivery quality and team throughput. Maintain visibility of operational priorities and dependencies across the portfolio.

Programme Inventory and Pipeline Management

Own the live programme inventory and production pipeline, ensuring it remains accurate, current and visible to leadership. Drive progress across localisation, publishing and deployment workflows; surface blockers early; and maintain disciplined tracking across work in flight. Translate the programme pipeline into a clear operational planning view for leadership decision-making.

Quality Assurance and Publishing Standards

Set and maintain the operational standards that govern how learning content is quality-checked, published, reviewed and maintained over time. Define the QA framework, publishing protocols, audit requirements and review cadence needed to keep content accurate, accessible and compliant. Act as the governance authority for complex, high-risk or exception cases.

AI-Enabled Operations and Continuous Improvement

Use AI as a practical operational lever to improve efficiency, visibility and quality across the function — from tagging and accessibility checks to completion reporting, analytics, capacity modelling and dashboarding. Identify repeatable patterns, improve workflows, and make evidence-based recommendations on tooling, automation and operational improvements.

People Management

Line-manage the Senior Associate, Talent Technologies, creating clarity, development and strong execution discipline within the team. Build capability in learning technology operations, QA, governance and AI-augmented ways of working, while modelling a highly organised, scalable and well-documented approach.

Measurement and Operational Reporting

Own the operational reporting model for the learning function, including how learning data is captured, structured and visualised. Design and maintain dashboards that provide leadership with a clear view of platform usage, completion, QA outcomes, pipeline flow and operational performance – also providing reporting solutions for Effectiveness tools (e.g., Culture Amp). Ensure reporting is accurate, timely and decision-useful.

Experience and Skills

You will bring strong experience in learning operations, L&D technology, or platform-led delivery in a complex or multi-market environment. You will be confident working across LMS/LXP platforms, SCORM/xAPI standards, content governance, QA processes and operational reporting. You will be comfortable using AI tools to improve operational efficiency and platform administration, and bring strong judgement, organisation and project leadership. Experience with dashboard tools such as Power BI or Tableau, and confidence working with IT and cross-functional stakeholders, will be important.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.