At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.
Across Talent, content ownership is scattered: GBPs (Global Business Practices, which are our centers of excellence) each own their own employee-facing content, and Employee Services owns their own FAQs and work instructions. Much of it lives on the Netflix Knowledge Platform (NKP), the system that hosts these sites, including the Netflix Resource Center (NRC), Talent's employee-facing intranet, with more business lines migrating over time. But the NKP doesn't belong to Talent, and a growing stack of system documentation lives outside it entirely. This role governs all of it, on the NKP and off, while our technology partner team owns the platform itself.
This is a founding role. You'd be the first to own knowledge governance for Talent, with a genuine greenfield to shape: building the shared taxonomy, the review lifecycle, the cross-GBP forum where these groups align, and the AI-readiness plan that makes this content work with the search tools employees reach for first. You get to define what good looks like from the ground up.
This is part strategist, part librarian. You'll own the governance model, content standards, taxonomy, and indexing for Talent's knowledge estate, on the NKP and off, and you'll shape the longer-term strategy for how that knowledge supports the company at scale. Day-to-day, that means balancing hands-on knowledge operations (structure, tagging, findability) with the strategic work of defining how governance should function across Talent. You'll also be the bridge between Talent's content and the AI tools that surface it, understanding how search and retrieval consume knowledge and staying ahead of where those tools are heading so our content is built for them rather than catching up. That includes designing workflows where AI can proactively surface content gaps and produce first-draft material.
Because Talent has never had this function, a big part of the job is influence without authority: the GBP leads who own the content don't report to you, so getting standards adoption is a constant, active push. The role comes with an executive sponsor (the Talent Tech & Operations Senior Director) and a leadership-endorsed mandate, so adoption is expected and backed from above rather than something you generate alone, and part of the job is building and sustaining that senior-leader alignment as the model evolves. You'll also define and build the team this function needs, like editors and other roles as the work demands.
Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $184,000.00 - $330,000.00. This compensation range will vary based on location.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.
Netflix is a unique culture and environment. Learn more here.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 7 days and will be removed when the position is filled.
Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
