Job Description

The Colleague Experience Group (CEG)—Amex’s Human Resources function—is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.

The American Express Talent Planning & Performance team focuses on helping colleagues reach their full potential and know where they stand, and enables leaders to drive business growth.This newly created Manager, Enterprise Talent & Succession Planning and Performance Management role will report into the VP, Talent Planning & Performance and is an exciting opportunity to plan and deliver against our enterprise-wide talent planning and performance management processes and initiatives.

The position requires analytical thinking, consultative skills and adaptability to work across multiple stakeholders and deliver high quality work in a fast-paced dynamic environment. A successful candidate will bring strategic and innovative thinking, possess strong project management skills, and can develop and execute solutions to drive results.

• Lead end-to-end project management of the annual performance and talent planning cycles, including goal setting, talent & succession planning, performance check-ins, and year-end processes - Support through all phases of strategic planning, implementation, and continuous improvement
• Partner with our CEG product teams to continually drive enhancements that improve the user experience in the Career & Performance platform
• Develop and execute impactful communication and engagement strategies that center on the colleague experience
• Analyze talent/performance data to generate insights, inform strategy, and guide decision-making
• Ensure strong governance and compliance by partnering with risk teams to maintain appropriate controls across performance and talent processes
• Research industry trends, best practices and analyze internal feedback to continuously improve performance and talent management processes
• Collaborate across the Talent COE and broader CEG organization to deliver on key priorities and initiatives

• 5+ years of experience in a strategic HR or Talent role, ideally with talent and/or performance management experience in a global organization
• Proven project management capabilities, including attention to detail, ability to manage multiple priorities, and drive results in a fast-paced environment
• Excellent written and verbal communication skills, including experience developing presentations for senior and/or large audiences
• Ability to navigate ambiguity with agility and flexibility; highly organized with strong prioritization skills
• Demonstrated experience analyzing and synthesizing data to inform decisions and measure impact
• Strong stakeholder management and consultative skills, with the ability to influence across diverse groups
• Experience driving organizational and cultural change management is a plus

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.