Job Description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Manager

Job Description & Summary

About the Role

The Talent Acquisition Technology Manager (FTC role) acts as the technology lead and subject matter expert with primary responsibility for Phenom CRM, candidate-facing websites, recruitment marketing technology, automation, analytics and digital tracking. The role partners with Talent Acquisition, Employer Brand, Integrated Services, Privacy, Data, AMS delivery teams and technology vendors to shape roadmaps, deliver enhancements, resolve technical issues and ensure solutions remain compliant, effective and aligned to the People Technology strategy. The successful candidate will combine product ownership, technical oversight, stakeholder management and data-led decision-making. They will drive continuous improvement and automation, translate technical risks for senior stakeholders, and help teams use recruitment technology effectively to deliver a high-quality candidate experience.

What your days will look like:

• Act as technical lead and subject matter expert for Phenom CRM and associated Talent Acquisition technologies, working with Talent Acquisition, Employer Brand and other stakeholders to deliver new functionality and enhancements.
• Own and maintain the technical roadmap for Phenom CRM capabilities, including the chatbot, candidate websites, widgets, email templates and internal experiences.
• Oversee branding and experience changes across the CRM in response to requirements initiated and approved by Employer Brand.
• Monitor, escalate and resolve CRM technical issues, working with Phenom technical support, AMS delivery teams and internal stakeholders as appropriate.

This role is for you if:

• Overseen CRM job mapping, XML feed configurations, integrations and associated technical controls.
• Managed the functionality, design, technical performance, roadmap and continuous enhancement of external and internal job websites.
• Supported recruitment teams and other Phenom stakeholders with best-practice guidance and training to optimise platform functionality and candidate experience, including events functionality.
• Acted as the Phenom CRM subject matter expert supporting the annual recruitment marketing strategy, in collaboration with Employer Brand, which retains overall ownership of the strategy.

What you’ll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Coaching and Feedback, Co-Creation, Communication, Conducting Research, Creativity, Data Analytics, Data-Driven Decision Making (DIDM), Data-Driven Insights, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Global Mobility, Human Resources (HR) Policies, Human Resources (HR) Transformation, Inclusion, Industry Trend Analysis, Intellectual Curiosity, Learning Agility {+ 19 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 60%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

September 23, 2026