Job Description

Summary:

The Manager, Talent Acquisition Technology, delivers and operates technology solutions that improve how Talent Acquisition works. Guided by ADT's BLUE cultural values, the Manager boldly shapes the future by turning established technology priorities into implementations, enhancements, and operational improvements that boost recruiter productivity, candidate and hiring leader experiences, and technology adoption.

Leading day-to-day delivery and operations, this role manages implementations, releases, enhancements, testing, production support, and continuous improvement. The Manager partners with Talent Acquisition, HR Technology, IT, vendors, and other key functions to unite and win together, ensuring solutions are delivered effectively, run reliably, and achieve intended outcomes.

Duties and Responsibilities:

• Translate TA technology priorities into executable plans and lead day-to-day delivery of implementations, enhancements, and optimizations, managing timelines, dependencies, risks, communications, and outcomes through stabilization.
• Manage intake, enhancement requests, and competing priorities, clarifying requirements and balancing business impact, urgency, and capacity with the Senior Manager and technical partners.
• Lead release management, testing, user acceptance, and production support, coordinating vendors and technical teams to validate changes, resolve issues, address root causes, and improve stability.
• Partner with Talent Acquisition, HR Technology, IT, and vendors to remove delivery barriers, coordinate dependencies, and maintain clear accountability.
• Drive adoption and optimization through user feedback, training, and communications; monitor delivery, system, and adoption metrics and escalate material risks with recommended solutions.
• Support AI and automation initiatives across requirements, testing, implementation readiness, operations, and ongoing improvement.
• Lead and develop team members by setting clear expectations, coaching performance, and fostering accountability, collaboration, and continuous improvement.

Minimum Qualifications:

• Bachelor’s degree or equivalent relevant education and experience, plus 5+ years in TA Technology, HR Technology, TA Operations, technology delivery, or a related field, including team or project leadership.
• Experience implementing, supporting, or optimizing enterprise HR or TA technology and translating business requirements into executable work.
• Proven success leading cross-functional initiatives with business stakeholders, HR Technology, IT, and vendors, supported by strong project management, problem-solving, communication, and organizational skills.

Preferred Qualifications:

• TA technology experience in large, complex, or high-volume hiring environments, including ATS, CRM, sourcing, assessment, and scheduling tools.
• Experience managing technology implementations, releases, testing, production support, change adoption, vendors, service expectations, and operational metrics.
• Experience with AI, automation, or emerging technology in HR or Talent Acquisition.

Knowledge, Skills, and Abilities:

• Delivery & Accountability (LEAD): Owns execution and outcomes across multiple concurrent initiatives, managing priorities, risks, and dependencies with sound judgment.
• Problem-Solving & Innovation (BOLD): Applies strong knowledge of TA processes and enterprise recruiting technology to find root causes, improve processes, and implement practical solutions.
• Collaboration & Partnership (UNITE): Builds trusted cross-functional relationships, translates business and technology needs for diverse audiences, and removes barriers to achieve shared outcomes.
• Growth Mindset & Continuous Improvement (ELEVATE): Embraces change and feedback, coaching others through ambiguity with emotional intelligence to improve technology, processes, and team effectiveness.