Job Description

Key Responsibilities

Recruitment & Talent Acquisition

• Plan, execute, and continuously improve all external and internal recruitment efforts, including job fairs, community outreach, and hiring events
• Oversee full-cycle recruiting: interviewing, hiring, promotions, transfers, and licensing
• Monitor and update recruitment systems to ensure accurate communication of open positions
• Partner with department leaders to identify staffing needs and develop targeted hiring strategies
• Track recruitment metrics and adjust strategies to improve hiring outcomes

Training & Development

• Identify and assess organizational and departmental training needs
• Serve as a liaison between management and departments to align training with operational goals
• Oversee and deliver training programs including:
• New hire orientation
• Guest Service Training
• Supervisory Training
• Performance management and leadership development
• Other training initiatives disseminated by the corporate learning and development team.
• Support performance reviews, development planning, and succession initiatives
• Ensure all training programs meet regulatory and compliance standards

Compliance & Regulatory Requirements

• Ensure all HR practices align with gaming regulations and licensing requirements
• Maintain proper documentation and records for audits and compliance reviews
• Coordinate mandatory compliance training and ensure completion tracking
• Other Duties as assigned

Supervisory Responsibilities

• Directly supervises HR Licensing Coordinator, Specialist – Recruitment, Specialist - Training
• Responsibilities include:
• Training, coaching, and developing staff
• Planning, assigning, and directing work
• Conducting performance evaluations
• Other duties as assigned

Range:75k-95k

Qualifications

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field or
• Equivalent combination of education and experience 5+ years in HR with a focus on employee recruitment, training and licensing required)
• Prior experience in a casino, hospitality, or high-volume environment preferred
• Management or training leadership experience strongly preferred

Certifications & Licensing

• Must be able to obtain and maintain a Level 3 Gaming License through the Illinois Gaming Board

Key Competencies

• Talent Acquisition Strategy & Workforce Planning
• Training Facilitation
• Regulatory Compliance & Attention to Detail
• Leadership & Team Development
• Communication & Presentation Skills

Language & Mathematical Skills

• Ability to read, analyze, and interpret general business documents and procedures
• Ability to effectively present information in one-on-one and small group settings
• Basic mathematical skills including addition, subtraction, multiplication, and division

Work Environment

• Casino environment with exposure to noise, crowds, and smoking conditions
• Must be able to work a flexible schedule, including nights, weekends, and holidays

Physical Requirements

• Frequently required to sit; occasionally stand, walk, climb, balance, stoop, or kneel
• Ability to lift and/or move up to 25 pounds
• Vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment

Access & Confidentiality

• Access to sensitive Human Resources documents, employee records, and confidential organizational information
• Expected to maintain strict confidentiality and data integrity at all times