Job Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The System Operations and Performance Manager reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The System Operations and Performance Manager will lead planning and implementation activities for all Northwestern Health Network Facilities. This will include the development budgets, work plans and metrics and coordination of internal and external resources to execute activities. The System Operations and Performance Manager will work closely with managers, directors, and clinicians to develop and monitor work plans to achieve the department’s strategic goals and objectives. Additionally, the System Operations and Performance Manager leads people by using communication skills to build trusting interdisciplinary relationships; engages in conflict management, coaching, mentoring, succession planning, and staff development; fosters an environment for shared decision making.

Responsibilities:

• Assists with day to day business operations at NMH (i.e. managing blanket POs, monthly financial reporting, ad hoc analysis etc.)
• Manages NMH routine capital process: reviewing requests, recommending prioritization, submitting projects etc.
• Supports both NMH and system budgeting process
• Oversees OR billers and Periop Informatics team
• Leads system wide financial improvement projects (i.e. improving supply cost per case, enhancing financial reporting etc.)

Core Function: System Operations Performance Manager

• Leads the development and implementation of approaches to attain top decile performance in safety, quality, financial and operational efficiency throughout the system
  • Apply project management, group facilitation, and change management skills to lead large, complex projects
• Monitors outcomes, tracks trends, and develops improvement plans to achieve system projects
• Accountable for structure and processes to improve efficiency and quality outcomes, including the facilitation of system committee meetings
• Summarize and present project information to a variety of audiences including both executive leadership and front-line staff
• Manage teams that support the day-to-day operations and performance management. For example:
  • Operations analysts
  • Billing specialists that support posting charges

Basic Core Skills:

• Collaboration:
  • Work collaboratively across functions and hospitals, facilitating meetings to drive work forward while valuing unique skills and capabilities of each participant
  • Establish and execute effective and efficient communication mechanisms which enable continuous exchange of project status, ideas and information, and project developments among team members, NM Executives (project sponsors) and vendor partners.
• Customer Focus:
  • Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations.
  • Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate.
• Analytical Mindset
  • Strives to be a data driven leader and decision maker – utilizing data to guide decisions and achieve optimal outcomes
  • Has the ability to conduct complex data analysis
• Creative Leadership:
  • Translates organizational vision into a unit or service area vision that engages team members in contributing to and achieving that vision.
  • Commitment to establish and maintain a team environment that embodies inclusion, empathy, and respect
  • Provides feedback to improve employee performance and engagement
• Continuous Learning:
  • Seeks new ideas from a wide range of sources; encourages others to share knowledge and best practices.
  • Continuously identifies opportunities for personal professional development
  • Foster a culture of learning, mentorship, and professional development in our pursuit to be better
  • Promote a psychologically safe environment that encourages sharing errors and ideas to encourage continuous quality improvement

Qualifications

Required:

• Master’s degree or current enrollment
• Minimum of 2 years of people leadership experience
• Expertise in Microsoft: Word, Excel, Power Point
• Demonstrated project management and organizational skills, demonstrated analysis and problem-solving skills, excellent oral and communication skills, demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Experience managing large, complex projects
• Exceptional communication and change management skills
• Holds general business acumen
• Ability to summarize and present information to a variety of audiences

Preferred:

• Minimum of 2 years’ experience in a healthcare environment

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.