eRecruiter

Manager, Switching Operations (Lagos)

eRecruiter  •  Lagos, NG (Onsite)  •  5 months ago
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Job Description


Our client is a key player in the Fin-tech Space. They have built a trusted payment infrastructure that allows consumers and businesses to make and receive payments conveniently, and borderless. They are currently looking to hire a highly skilled Manager, Switching Operations in Lagos.
Job Overview
As a Manager, of Switching Operations your primary responsibility is to ensure that all transactions through our different products get to their destination through the best available route, selecting from the variety of providers available. Simply put, when our customers initiate payments, we ensure the transaction gets to the provider and update the provide response on our system. Also ensure our systems are up, to always serve this purpose.
Job Responsibilities
● Support Payout/Funds transfer processing in a timely manner.
● Monitor transactions and ensure all rails are functioning optimally.
● Monitors transactions and for signs of fraudulent activity, promptly escalates potential issues to the fraud team for investigation and resolution.
● Collaborate with cross functional teams to resolve customer related issues.
● Handles escalations to the team lead or relevant stakeholders and ensures resolution in line with relevant SLA.
● Working with the CX and TAM team in investigating and resolving complaints relating to payout through assigned resolution channels.
● Assists with process improvement tasks such as creating processes, tracking progress and updating stakeholders.
● Transaction Reconciliation.
● Proactively think of strategic methods to improve processes.
● Any other duties assigned Process Improvement.
● Work with all sub-teams to identify various touchpoints and design processes to optimize same.
● Continuous evaluation of current processes vis-à-vis best industry practices
Requirements &Qualifications
● Bachelor’s degree in business or relevant field required.
● Minimum 7 years of proven experience in switching operations, preferably in the financial technology or payments industry.
● Understanding of the payment industry.
● Open-Mindedness and Result Oriented
● Ability to work with Microsoft suite.
● Ability to work in a cross-functional team.
● Excellent interpersonal, presentation skills and communication skills.
● Strong analytical and problem-solving skills
● Ability to identify errors.
● Ability to manage multiple priorities and meet set deadlines.
● Work goal-oriented based on minimum supervision.
● High sense of responsibility, accountability, integrity, and ethical standards.
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About eRecruiter

eRecruiter Africa was born from the need to have a Pan-African recruitment consulting firm that places the client first. Our goal is to be the best recruiter in Africa, in the industries we operate.

We succeed because we dare to think differently from our competitors and ask our clients the right questions, thereby uncovering what they may not have thought of. We truly understand our markets and are passionate about it.

We have continued to develop our markets and venture into new territories. Currently, we recruit into the entire African Market. We deliver the right candidates while taking into consideration the role and organizational fit. Our clients are at the heart of our business and we always take an interest in our clients’ business – that’s why we always get it right first time. We currently have a 99% client retention rate

Industry
Consulting & Advisory
Company Size
51-200 employees
Headquarters
Ikeja, NG
Year Founded
2012
Website
erecruiterafrica.com
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