Education Affiliates

Manager, Student Accounts - Private Debt & Collections

Education Affiliates  •  Baltimore, MD (Hybrid)  •  3 days ago
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Job Description

Manager, Student Accounts – Private Debt & Collections

The Manager, Student Accounts – Private Debt & Collections is responsible for overseeing institutional student loan portfolios and delinquent student account balances across multiple campuses. This role leads collection strategies, ensures regulatory compliance, manages third-party collection agencies, and drives initiatives to improve recovery rates while maintaining a student-centered approach.

Key Responsibilities

Collections & Portfolio Management

  • Manage institutional loan portfolios and delinquent student accounts.
  • Develop and implement collection and recovery strategies.
  • Monitor portfolio performance and key metrics, including collection rates and delinquency trends.
  • Oversee relationships with third-party collection agencies and vendors.
  • Approve payment plans, settlements, and hardship accommodations within established guidelines.

Compliance & Reporting

  • Ensure compliance with applicable federal and state regulations, including FDCPA, FCRA, FERPA, and higher education requirements.
  • Monitor collection practices and conduct periodic audits.
  • Prepare executive reports on portfolio performance, recovery trends, and risk exposure.
  • Support regulatory reviews and audits as needed.

Collaboration & Leadership

  • Partner with Financial Aid, Registrar, Academic Affairs, Legal, and other departments to support student account resolution efforts.
  • Identify opportunities to improve processes, technology, and the student experience.
  • Provide leadership and oversight for student accounts and collections operations.

Qualifications

Required

  • Bachelor's degree in Business, Finance, Accounting, or related field.
  • 5+ years of experience in collections, accounts receivable, student financial services, or related field.
  • 2+ years of leadership or management experience.
  • Knowledge of FDCPA, FCRA, FERPA, and related regulatory requirements.
  • Experience managing third-party collection agencies.
  • Strong analytical, communication, and problem-solving skills.

Preferred

  • Experience in proprietary or higher education.
  • Familiarity with student information systems (Campus Nexus, Ellucian, PowerCampus, etc.).
  • Knowledge of institutional loan servicing and Title IV regulations.

Position Details

  • Exempt, full-time position
  • Remote or hybrid work arrangement available
  • Standard weekday schedule
Education Affiliates

About Education Affiliates

Education Affiliates was founded on a simple promise — that we would create an opportunty for organzations to hire graduates of our schools who have completed qualty post-secondary career trainng. These graduates would be capable of utilizing those acquired skills in the bussiness world, resultng in a positive impact for themselves and the business they are associated with.

Industry
Government & Public Safety
Company Size
1,001-5,000 employees
Headquarters
Unknown
Year Founded
Unknown
Website
edaff.com
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