Job Description

Manager, Strategic Operations

Are you looking for a place where you can bring your experience in strategic planning, project management of critical initiatives, and fostering collaboration across various departments?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a Strategic Operations Manager, a typical day for you will include:

• Collaborating with senior leadership and cross-functional teams to identify opportunities for operational optimization, ensuring alignment with organizational goals.
• Formulating and execute comprehensive operational strategies that drive efficiency and support business objectives.
• Establishing key performance indicators (KPIs) and metrics to measure the effectiveness of operational strategies, ensuring accountability and results.
• Owning and managing cross‐functional special projects aimed at driving growth across the business
  • Developing programs to support our franchise owners’ efforts to drive incremental sales
  • Effectively integrating new acquisitions into the business
  • Executing a digital roadmap for the business

Bring your skills and be inspired to achieve success.

(Required qualifications)

• Experience:
  • 5+ years of experience in management consulting corporate business development, or operational roles within a private equity backed company.
  • Experience in consumer, multi‐unit services or with franchising a plus, but not a requirement
• Skills:
  • Strong analytical and problem-solving skills, with the ability to translate data operational insights into actionable strategies.
  • Be highly motivated and possess vision and enthusiasm
  • Understand how to deliver on short time frames and be committed to meeting deadlines
  • Communicate in an open and honest way that quickly builds trust and respect
• Education:
  • Bachelor’s degree required; MBA / master’s preferred but not required
• Schedule / in-office requirements:
  • Hybrid working model required. Monday-Wednesday in office, Thursday/Friday from home.
  • Offices are located at:
    • 500 E John Carpenter Fwy, Irving, Tx
    • 1010 N University Parks Ave, Waco, Tx

Bring your goals and be enabled to reach them.

• Competitive Pay: Commensurate with experience
• Schedule: Full-time, Monday - Friday
• Benefits: Check out our benefits offerings here: Neighborly | Benefits Guide
• Financial Benefits: Equity and bonus opportunities

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand:

Neighborly - USA Shared Services