Supports leadership and direction for the delivery of enterprise-level support and service activities for company products and services. Executes support delivery strategy and related processes, escalation procedures and training. Liaises between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to the customer/biller. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
WEX Bill Pay provides virtual card payment services to billers from consumers on behalf of originator customers. A core, highly valued component of this solution is support for billers by enabling payments through education, proactive biller engagement, and ensuring delivery mechanisms are functioning properly.
We are currently seeking an experienced Manager to lead the Bill Pay Strategic Biller Engagement Team to help build and grow a best in class function. A pivotal, biller facing function, the strategic biller engagement team proactively facilitates payment delivery through biller engagement, works with relevant internal teams, and strives to achieve the highest possible card payment success rates while providing the best overall payment experience.
Reporting directly to the Manager, Data Analytics Team, this is a highly visible and impactful role within the Bill Pay Commercial group. This hands-on, high energy position will lead and mentor a team of enthusiastic customer service representatives and will manage day-to-day activities. The position requires strong customer centric ethic, inter-team working relationships and ability to adapt and scale team duties as opportunities warrant. The qualified candidate will be a highly motivated, results driven self-starter responsible for reporting team plan, quantitative and qualitative performance results as well as analysis based process improvement recommendations to the leadership team. A cross-functional team player, the candidate will also strive to create a fun filled, highly collaborative work environment and work with all stakeholders to achieve our collective, common goal.
Some travel is required.
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.
Pay Range: $85,300.00 - $99,800.00
WEX (NYSE: WEX) is the global commerce platform that simplifies the business of running a business. WEX has created a powerful ecosystem that offers seamlessly embedded, personalized solutions for its customers around the world. Through its rich data and specialized expertise in simplifying benefits, reimagining mobility and paying and getting paid, WEX aims to make it easy for companies to overcome complexity and reach their full potential. For more information, please visit www.wexinc.com.
