YASH Technologies is seeking a seasoned Account Manager – Strategic Accounts to lead and expand a large Manufacturing enterprise customer. This is a revenue driven leadership role with accountability for revenue growth, operational excellence, and customer satisfaction, with strong emphasis on consultative selling.
The role requires regular in person engagement with the customer, strong account intelligence, and deep collaboration with global account teams, as the customer’s products and platforms are distributed across regions.
Key Responsibilities
Strategic Account Ownership & Customer Engagement
• Own end to end responsibility for the assigned strategic account with defined revenue
• Build and sustain senior level relationships through regular on site customer meetings
• Lead account governance, executive reviews, and escalation management
• Act as the single point of accountability for customer satisfaction
Key Metrics
• Year on year revenue growth
• CSAT
• Stakeholder retention
Account Growth & Account Intelligence
• Leverage account intelligence (organizational mapping, spend analysis, competitor insights, product footprint) to drive:
o Account mining
o White space identification
o Service expansion
• Develop and execute account growth plans aligned with annual targets
• Support renewals and commercial negotiations
Key Metrics
• Net new revenue from the account
• Expansion win rate
• Renewal success
Managed Staffing – Operational Excellence
• Lead managed staffing operations with hands on involvement
• Coordinate closely with talent acquisition, delivery, and global account teams to ensure:
o Timely fulfillment
• Drive rate negotiations, margin protection, and commercial discipline
• Resolve operational challenges proactively
Key Metrics
• Fulfillment turnaround time
• Gross margin
Managed Services – Business & Technical Alignment
• Oversee managed services engagements with:
o Level 1 technical understanding to grasp customer business problems
o Ability to map business needs to technical solutions
• Engage confidently with customer IT stakeholders using technical language
• Prior development or engineering experience is a strong advantage
Key Metrics
• Managed services revenue growth
• Reduction in escalations
Account & Delivery Governance
• Track delivery milestones, SLAs, financial performance, and risks
• Ensure contract compliance and service continuity
• Proactively mitigate risks impacting delivery or revenue
Leadership & Team Management
• Lead and mentor a team of Junior Account Managers
• Provide guidance, coaching, and day to day support
• Drive accountability, collaboration, and performance excellence
Global Collaboration & Cross Border Synergy
• Collaborate closely with global account teams
• Ensure alignment as customer products and services span multiple regions
• Drive strong cross border coordination between sales, delivery, and service lines
Qualifications
• 15+ years of experience in:
o Strategic Account Management
o IT Services / Consulting / Technology Solutions
• Proven ownership of enterprise account revenue and delivery outcomes
• Experience leading teams in matrixed, global environments
• Manufacturing domain exposure preferred
• Bachelor’s degree required
• MBA or equivalent postgraduate qualification required
YASH Technologies is a consulting-led transformation partner with a proven track record of helping customers address their current and prospective digital transformation challenges. Recognized as "Large enough to transform and small enough to care," our customer-centricity and robust value systems have helped us earn the trust of our clients globally and enabled us to be the "Digital Partner of choice" of 75+ global F500 companies. We combine battle-tested consulting, technology, advisory, and outsourcing services capabilities "Glocally" with a consultative & value-centric approach to enable clients to achieve unprecedented performance and revenue growth at optimized costs. We are incredibly passionate about our mission - driving customer success, engaging with our associates, and giving back to the communities in which we live. We have fostered an environment that empowers associates and allows them to actualize themselves while enabling them to deliver exceptional experiences to our customers and partners.
We deeply treasure the trust evolve as an organization to bring our business, industry, and technology experience to develop and optimize innovative business-driven technology solutions for our customers. Regarding our vision, mission and values, YASH is focused on building long-term relationships and working with clients as an extended team. As such, YASH has created a culture where people feel empowered to make a difference; where every YASHian is passionate about innovation and collaboration; and where we take care of each other, our clients, our partners, and our communities just because it is the right thing to do.
