10815
Core Responsibilities:
o Manage & control all operational activities at Storage Hub
o Ensure adequate coordination with branch operations and centralized operations team to maintain high quality service and customer satisfaction.
o Ensure consistency with main operations center policies, procedures and workflow, while maintaining market specific practices necessary for competitive edge.
o Stay abreast of changes related to the mortgage industry and bank changes related to the mortgage department and suggest changes to processes to ensure compliance.
o Ensure timely inward of File/Docket /PDD /Tranches dispatched from branches
o Managing scanning of Original Property documents and other critical documents as per defined process
o PDD acknowledgement in Finone and Bancs system
o Query resolution with co-ordination through branches
o Timely File reconciliation and publishing MIS to management on defined regular intervals
o Timely retrievals of documents as per agreed and defined SLA’s
o Adherence pre-defined DOA while exercising day today activities
o Managing document retrievals for terminated contracts
o Verification of Customer acknowledgement for terminated cases in SFDC as per defined process
o Checking and ensure timely processing of vendor bills
o Co-ordination and document retrievals for various audit activities
o Accountable for storage hub operations activities and adhere to TAT and SLAs for all operations activities.
o Ensure nil critical and repeated audit observations as well and nil open customer complaints beyond defined time lines
Training to branches on process to ensure smooth functioning
Graduate Yes Masters/Postgraduate: Yes Desired Experience: Minimum 8 to 10 years in the field.
Tata Capital Limited is a subsidiary of Tata Sons Limited. The Company is registered with the Reserve Bank of India as a Core Investment Company and offers through itself and its subsidiaries fund and fee-based financial services to its customers, under the Tata Capital brand.
As a trusted and customer-centric, one-stop financial services provider, Tata Capital caters to the diverse needs of retail, corporate and institutional customers, across various areas of business namely the Commercial Finance, Infrastructure Finance, Cleantech Finance, Wealth Management, Consumer Loans and distribution and marketing of Tata Cards. Tata Capital has over 500+ branches spanning all critical markets in India.
