Job Description
Use Your Power for Purpose
Leads a team responsible for the reliable, compliant, and cost‑effective operation of enterprise statistical platforms SAS and Posit This role owns platform support (e.g. incident management, user assistance) platform maintenance/monitoring, stakeholder engagement, while partnering with the platform engineering team to manage platform roadmap, upgrades and cloud‑native (Kubernetes‑based) deployments.
What You Will Achieve
- Lead and manage a platform support and operations team supporting SAS and Posit across all environments.
- Own day‑to‑day platform operations, administration, incident, problem, and request management.
- Serve as escalation point for major incidents and drive root‑cause analysis and continuous improvement.
- Partner with Platform Engineering on platform strategy, upgrades, and enhancements, including Kubernetes‑based deployments.
- Ensure platforms are performant, reliable, compliant, and cost‑effective through proactive monitoring and optimization.
- Define, track, and report platform health, SLAs, and operational metrics to business and IT leadership.
- Interface with end users, application teams, and dependent platforms to ensure smooth onboarding and ongoing support.
- Establish operational standards, best practices, and runbooks aligned with enterprise IT and regulatory requirements.
- Manage software and service vendors, including performance, contracts, and escalations.
Minimum Requirements:
- Experience (A BA/BS degree with over 2 years of experience an MBA/MS degree with over 2 years of experience) leading enterprise platform support and operations teams with accountability for service reliability and outcomes.
- Strong technical expertise in both SAS and Posit platforms.
- Experience operating platforms in cloud‑native, Kubernetes‑based environments.
- Proven ability to manage senior stakeholders, lead major incident response, and communicate effectively with business and IT leadership.
- Experience working in regulated, compliance‑driven environments.
- Strong people‑leadership skills, including building high‑performing teams, setting priorities, and driving disciplined execution.
- Continuous‑improvement mindset with the ability to implement scalable, repeatable processes to deliver reliable outcomes.
Preferred Requirements:
Experience working in a pharmaceutical organization
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business Tech
