Job Description

Jhpiego is an international, non-profit health organization and an affiliate of Johns Hopkins University, dedicated to improving the health of women and families in developing countries. For over 50 years, it has focused on providing high-quality, low-cost health care solutions, training health workers, and strengthening health systems.

Jhpiego has been working in India since the 1980s in close partnership with national and state governments. With deep technical expertise and strong on-the-ground execution, Jhpiego helps design, test, and scale practical solutions and innovations that fit real-world systems across 11 thematic domains (Maternal and Newborn Health, Reproductive Health, Nutrition, Immunization, Comprehensive Primary Health Care, Human Resources for Health, TB and Infectious Diseases, Global Health Security, Women's Cancers, Non-Communicable Diseases, Digital Health).

The Manager / Senior Manager – Human Resources leads the day-to-day delivery of HR operations for a geographically dispersed workforce across India, ensuring that HR services are compliant, timely, accurate, and employee-centric. The role is the operational engine of the HR function: it runs the employee lifecycle, administers statutory compliance, and maintains HR systems and records so that the Director – HR & Administration is freed to focus on the organisation’s strategic HR transformation agenda.Reporting to and working under the direction of the Director – HR & Administration, the incumbent translates HR strategy and policy into consistent, well-executed practice on the ground. The role suits a hands-on, service-oriented, and detail-driven HR professional who takes ownership of operational delivery, applies sound judgment on routine matters, and escalates sensitive or policy-level issues appropriately.

Responsibilities

HR Operations & Employee Lifecycle Delivery

• Run end-to-end HR operations across the employee lifecycle — recruitment coordination, offer and appointment issuance, onboarding, confirmations, transfers, contract renewals, and separations — ensuring accurate and timely execution.
• Prepare and issue all employment documentation (offer, appointment, confirmation, revision, and relieving letters) in line with organisational policy and templates.
• Maintain and continuously improve standard operating procedures for HR service delivery, ensuring consistency across the Country Office and State Offices.

Statutory & Policy Compliance — Execution

• Administer full compliance with applicable Indian labour laws and statutory obligations (PF, ESI, gratuity, professional tax, POSH, and related filings), maintaining all statutory registers and records in audit-ready condition.
• Apply HR policies and donor requirements consistently and accurately across the workforce; refer interpretation, exceptions, and policy revision to the Director.
• Support internal, statutory, and donor audits by preparing HR documentation, responding to queries, and closing action points within agreed timelines.

HRIS, Records & HR MIS

• Operate and maintain the HRIS and personnel records as the single source of truth, safeguarding data accuracy, completeness, and confidentiality.
• Generate periodic HR dashboards and MIS — headcount, attrition, leave, hiring status, and compliance trackers — to support the Director’s decision-making and reporting obligations.
• Ensure timely and accurate HR data inputs for organisational, donor, and HQ reporting requirements.

Payroll Inputs, Benefits & Attendance Administration

• Administer leave and attendance and prepare accurate monthly payroll inputs in coordination with Finance.
• Administer employee benefits and insurance (medical, group, and statutory), including enrolments, claims coordination, and renewals.

Employee Query Resolution & First-Line Support

• Serve as the first point of contact for staff on HR matters, resolving routine queries promptly while maintaining a positive employee experience.
• Handle employee information and sensitive matters with fairness, objectivity, and strict confidentiality; escalate employee-relations, grievance, and disciplinary matters to the Director for direction.

State & Field Office HR Coordination

• Coordinate consistent HR service delivery to State and field offices, supporting HR focal points and ensuring uniform application of policy and process across locations.
• Track and resolve location-specific HR operational issues, escalating those requiring policy or leadership attention.

Implementation Support to HR Transformation

• Provide execution and implementation support to the HR transformation, digitisation, and process-improvement initiatives led by the Director — including rolling out new systems, SOPs, and policies, and embedding them into day-to-day operations.
• Identify and surface operational pain points and improvement opportunities from frontline delivery to inform the Director’s strategic priorities.

Key Competencies

Functional Expertise

• Strong, hands-on command of HR operations, employee lifecycle management, and HR service delivery.
• Working knowledge of Indian labour laws and statutory compliance, with demonstrated ability to administer them accurately.
• Proficiency in operating HRIS/HRMS platforms and producing HR MIS and dashboards from workforce data.
• Experience delivering HR services to a multi-location, geographically dispersed workforce.

Delivery & Interpersonal Effectiveness

• Service-oriented, responsive, and dependable, with a strong sense of ownership over operational delivery.
• Sound judgment on routine matters and the discipline to escalate sensitive or policy-level issues appropriately.
• Effective coordinator and communicator across functions, locations, and levels; collaborative team player.

Personal Attributes

• High integrity and discretion in handling confidential and sensitive information.
• Detail-oriented, organised, and accurate, with the ability to manage multiple priorities to deadline.
• Adaptable and resilient in a dynamic, fast-paced environment; comfortable adopting new systems and ways of working.

Required Qualifications

• Bachelor’s degree required; Master’s degree or postgraduate qualification in Human Resources, Personnel Management, Social Work, or Business Administration preferred.
• Manager: 9 +years / Senior Manager: 10–15 years of progressive HR experience, with substantial hands-on ownership of HR operations and compliance.
• Demonstrated experience supporting a pan-India or multi-location workforce.
• Hands-on experience with HRIS/HRMS platforms and statutory compliance administration.
• Experience in NGOs, INGOs, public health, healthcare, development, research, or social-impact organisations preferred.