Job Description

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Job Title: Manager, Specimen Management

Reports to: Senior Manager, Specimen Management

Status & Schedule : Full Time Regular, Work sites will vary based on business needs Travel will be required across the region

Vacancy status: This posting is for an existing position.

Purpose of the Role

Provide leadership to a defined departmental area aligned to organizational strategies. Contribute to the broader client services plan through the development and implementation of a departmental strategy. Foster a continuous improvement culture to take advantage of every available opportunity to drive towards excellence and quality.

Your responsibilities will include:
• Provide inspiring leadership, coaching, and mentorship to foster a high-performing, engaged, and collaborative team.
• Drive operational excellence by leading continuous improvement initiatives and promoting a culture of quality, accountability, and innovation.
• Develop and execute departmental strategies that align with organizational priorities and support exceptional service delivery.
• Champion employee development, succession planning, and performance management to build future leadership capability.
• Ensure compliance with regulatory, accreditation, privacy, and quality standards while maintaining a safe and effective work environment.
• Foster strong relationships with employees, leaders, clients, and business partners to support organizational goals and enhance the client experience.
• Lead departmental planning and resource management to support sustainable operations and long-term success.
What you bring to the role:
• Post-secondary and/or college/university education with progressively responsible business experience
• 3-5 years leadership experience managing a team
• Strong understanding of the Operational Management Process (OMP) and an ability to understand and collect data that will drive optimal workflow and employee engagement.
• Experience working with a Specimen Management department with an understanding of how to meet the delivery needs of the testing departments.
• Experience working with Business Development to onboard hospital clients and other contract and non-OHIP work preferred.
Why Join Us?
At LifeLabs, you'll have the opportunity to lead a critical function that directly supports the delivery of high-quality diagnostic services while driving operational excellence and continuous improvement. As Manager, Specimen Management, you will lead and develop high-performing teams, influence strategic initiatives, and build strong partnerships across the organization. Join a purpose-driven healthcare organization where your leadership will make a meaningful impact on employees, clients, and the patients we serve.
Salary range: $81,431 - $103,825 CAD annually (commensurate with experience).

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!