Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Specialist Sales
Mastercard is looking for a results‑driven, commercially focused sales professional to join our Customer Solutions Center (CSC) as Manager, Sales Specialist – Acceptance & Merchant Solutions in Singapore. This is a quota‑carrying role with clear accountability for driving revenue, closing strategic deals, and accelerating digital payment acceptance in one of Southeast Asia’s most dynamic and fast‑growing digital commerce markets.

This opportunity is ideal for a high‑performing sales leader with deep expertise in online payments, payment gateways, merchant acquiring, and PayFac models, and a proven track record of winning complex sales cycles, negotiating commercial partnerships, and consistently exceeding sales targets.

Reporting to the Director, Products & Solutions (Acceptance), you will work closely with acquirers, payment gateways, PayFacs, large merchants, and ecosystem partners to grow Mastercard’s gateway adoption, transaction volumes, and market share across Singapore and the wider Southeast Asia region.

The Role

1. Own Sales Targets and Drive Revenue Growth

· Own and deliver assigned sales quotas, revenue goals, and transaction‑volume KPIs for Mastercard Merchant Cloud and digital acceptance solutions.
· Build, manage, and close a strong sales pipeline by identifying and winning new commercial opportunities with Payment gateways, Payment facilitators (PayFacs), Acquiring banks as well as Large online and omni‑channel merchants
· Lead the full sales cycle — from prospecting and solution positioning through pricing, negotiation, contracting, and go‑to‑market execution.
· Develop commercially robust, data‑driven business cases that clearly articulate revenue upside, conversion improvements, and long‑term profitability.
· Partner with internal stakeholders (pricing, legal, product, operations) to secure approvals, remove obstacles, and accelerate deal closure.

2. Expand Mastercard’s Acceptance and Digital Commerce Footprint

· Execute targeted sales strategies that grow Mastercard acceptance volumes and wallet share across key sectors including eCommerce, mobility, food delivery, retail, travel, SMEs, and emerging digital platforms.
· Identify whitespace and competitive displacement opportunities to increase Mastercard penetration versus competing payment networks.
· Use market insights, merchant pain points, and competitive intelligence to shape high‑impact commercial strategies and sales plays.

3. Collaborate With Country & Regional Sales Teams

Act as the Acceptance and Gateway sales specialist for Singapore, supporting account teams to:

· Advance large, strategic, and complex deals
· Structure competitive pricing and commercial models
· Position clear, ROI‑driven value propositions
· Deliver sales enablement, solution training, and deal support that improves close rates, deal size, and sales velocity.
· Share market and customer feedback with regional product teams to influence product enhancements with clear revenue impact.

4. Build and Monetize Strategic Ecosystem Relationships

· Establish and maintain senior‑level commercial relationships with acquiring banks, payment gateways, PayFacs, and high‑growth merchants.
· Gain deep understanding of partner business models, P&L priorities, and growth objectives to proactively identify revenue‑generating opportunities.
· Position Mastercard as a strategic growth partner, not just a payment provider, to secure long‑term volume commitments and platform adoption.

5. Maximize Customer Performance and Lifetime Value

· Lead regular commercial and performance reviews focused on volume growth, conversion optimization, and revenue expansion.
· Identify upsell, cross‑sell, and expansion opportunities to increase customer lifetime value and recurring revenues.
· Ensure high customer satisfaction, strong engagement, and proactive issue resolution to protect revenue and drive retention.

All About You
· Experienced in strategic acquirer or merchant partnership business development.
· Strong knowledge of online payments, gateways, acquiring, and PayFac models with relevant payment industry experience.
· Demonstrated ability to manage the full sales cycle and close complex, high-value deals
· Proven success in building and converting a strong pipeline and winning new business opportunities.
· Experience engaging senior stakeholders and building strategic ecosystem partnerships
· Strong commercial acumen with the ability to manage negotiations of agreements involving complex commercial models.
· Analytical mindset with the ability to interpret performance metrics and offers using data-driven insight.
· Familiarity with Singapore and/or Southeast Asia payments landscape
· Excellent communication, relationship-building, and stakeholder management skills across diverse cultures.
· Proven ability to establish collaborative working relationships and drive business objectives across cross-functional teams.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.