Job Description

About Us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

What you’ll be doing:

We're looking for a Manager, Special Projectsto join our Business Operations team and lead the most complex, highest-ambiguity initiatives facing the business. Our Special Projects team operates with a consulting-style model — you'll lead a small, high-performing team and own cross-functional initiatives and projects that span strategy and execution. You'll scope problems, diagnose root causes, develop recommendations, and drive structured delivery — while also managing and developing your team.

Your responsibilities will include:

• Diagnose complex business challenges through rigorous research, data analysis, and stakeholder interviews; develop clear, MECE recommendations for senior leadership.
• Scope ambiguous problems independently; build frameworks, project plans, and accountability structures that drive aligned execution.
• Independently lead high-ambiguity, high-stakes cross-functional initiatives from problem framing through execution — owning both the strategic 'what' and the operational 'how.'
• Collaborate across functions (Operations, Data, Partnerships, Payor Success, Clinical Excellence, Tech, etc.) to align stakeholders and ensure delivery.
• Design and implement scalable systems, workflows, or processes that improve efficiency, quality, or decision-making across the business.
• Manage and develop a small team, including coaching direct reports through performance milestones and creating structured development plans that raise the bar for the broader team.
• Leverage AI tools and emerging technology to accelerate your team's workflows — from automating repetitive analysis to streamlining cross-functional coordination — and contribute to the team's evolving AI enablement playbook.

You’ll be a good fit if you are:

• A Strategic Problem Solver: You have ~4–7 years of experience, ideally including time at a top-tier consulting firm (MBB or equivalent) and/or a high-growth tech or healthcare company. You independently scope ambiguous problems, develop structured frameworks, and produce crisp, data-backed recommendations. You've operated in environments where the playbook didn't exist yet and you had to build it.
• A Strong Program Manager: You bring real PM muscle — you can build a project plan, manage complex timelines, coordinate across stakeholders, and ensure execution without losing sight of the strategic objectives.
• A Data-Driven Decision Maker: You ground your thinking in data, using metrics and analysis to uncover insights and guide decisions. You have strong Excel/Google Sheets skills and working knowledge of SQL.
• A Senior Communicator: You're equally comfortable presenting a strategic recommendation to leadership as you are rolling up your sleeves on analysis. You can influence without authority and navigate organizational dynamics.
• A People Manager: You have direct experience managing at least one person — including navigating difficult performance conversations, giving candid feedback, and holding people accountable to clear expectations. You're energized by developing others and raising the bar for your team, not just your own work.
• AI-Forward You actively use AI tools to improve your own productivity and your team's — from streamlining analysis workflows to accelerating cross-functional coordination. You stay current on the evolving tool landscape and translate that knowledge into concrete efficiency gains. You see AI as a force multiplier, not a novelty.
• Mission-Driven: You're here to change the world, and you connect your work back to the importance of the Grow Therapy mission.

Employment Type: Full Time, Exempt
Base Compensation: The base compensation range for this position is $140,000–$163,000 USD Annually
This is a hybrid role with the expectation to work onsite from our NYC hub location three days per week (Tuesday, Wednesday, and Thursday) and travel 2–3 times per year (e.g., company and department offsites).
The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume

Full Time Employee Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Use of AI Tools:By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at talentops@growtherapy.com If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.