Job Description

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today! 

Your Role in Supporting Our Members:

We’re looking for a strategic and people-centered leader to join our team as Manager, Special Accounts & Member Recovery In this role, you will lead the evolution of credit recovery—balancing disciplined risk management with a compassionate, solutions-focused approach that supports our members through financial challenges. You will inspire teams, drive innovation, and shape modern, inclusive collections practices that strengthen member outcomes while positioning Vancity as a leader in responsible and equitable recovery solutions.

This is a full-time, permanent role based at our Vancity head office and will report directly to the Director, Special Accounts & Credit Quality While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands

How You'll Make an Impact:

• Leading and inspiring a high-performing, inclusive team while building leadership capability across the function

• Creating an engaged culture grounded in accountability, trust, and continuous learning

• Designing proactive, early intervention strategies that move beyond traditional collections

• Championing member-centric and equitable solutions that support financial rehabilitation

• Identifying emerging credit, economic, and behavioural trends to inform enterprise strategy

• Partnering across Retail, Commercial, Legal, and Risk teams to deliver integrated member solutions

• Balancing loss mitigation with member experience and long-term outcomes while ensuring strong governance and compliance

• Leveraging data and analytics to prioritize interventions and continuously improve recovery performance

• Modernizing processes, tools, and workflows to build a scalable and agile recovery function

What You’ll Bring to the Team:

• Post-secondary education in business, finance, or a related discipline; equivalent experience will also be considered
• 7+ years of progressive experience in credit risk, collections, or recovery environments
• 3+ years of people leadership experience, including coaching leaders and building high-performing teams
• Deep knowledge of credit risk management, collections strategies, and recovery practices
• Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights
• Demonstrated ability to navigate complexity, ambiguity, and enterprise decision-making environments
• Strong understanding of governance, compliance, and risk frameworks within financial services
• A commitment to equity, inclusion, and values-based decision-making

Extra Skills That Set You Apart:

• Experience driving digital transformation or automation initiatives within collections or recovery

• Familiarity with behavioural insights and member-centric design approaches

• Professional designations such as CPA, CFA, or risk-related certifications

You’ll Thrive Here If You Are:

• Strategic Thinker – Bringing a forward-thinking mindset to challenge the status quo and shape future-ready recovery practices

• People-Centered Leader – Inspiring, coaching, and developing teams to achieve strong, inclusive outcomes

• Data-Driven Decision Maker – Using insights and analytics to inform strategy and improve performance

• Collaborative Partner – Building strong relationships across teams to influence enterprise decisions

• Purpose-Driven – Committed to equity, inclusion, and making a meaningful impact for members and communities

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.  

What You’ll Earn:

This role offers a salary range of $108,500 to $134,085 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.

• Customizable Benefits Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.

• Generous Vacation New employees start with 3-4 weeks of vacation per year, with additional days earned over time.

• Extra Stat Holidays In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.

• Immediate Health Coverage Health and dental benefits begin on your hire date, with three levels of coverage to choose from.

• Defined Benefit Pension Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.