Role Responsibilities
At Western Union, reliability is a product feature. Our customers depend on our platforms to move money securely and seamlessly across the globe, and every second of availability matters.
We're looking for an Engineering Manager to lead our Site Reliability Engineering organization and help shape the future of reliability, resilience, and operational excellence across our most critical platforms that support millions of transactions every day. This is not a traditional production support role. You will lead teams that apply software engineering principles to operations, building automated, self-healing, highly observable systems feature that scale globally and operate with exceptional reliability and accelerate innovation through automation and AI-driven operational practices.
This role offers a unique opportunity to influence enterprise-wide reliability strategy, modernize operational capabilities, and build a high-performing engineering culture across globally distributed teams supporting highly regulated financial services and compliance platforms.
You will also –
• Lead and mentor Site Reliability Engineering, Platform Engineering, and Production Support teams.
• Establish reliability, scalability, and operational excellence standards across critical platforms.
• Foster a culture of accountability, continuous improvement, innovation, and engineering excellence.
• Drive adoption of modern SRE practices, automation frameworks, and AI-assisted operations.
Reliability & Platform Engineering
• Define, measure, and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets.
• Improve system reliability, availability, resilience, scalability, and performance.
• Lead capacity planning, disaster recovery, and business continuity initiatives.
• Design and implement proactive monitoring, observability, and anomaly detection capabilities.
Production Operations & Service Management
• Own and evolve the L2/L3 production support operating model.
• Lead and Support Incident, Problem, Change, and Release Management processes.
• Drive rapid incident response, service restoration, root cause analysis, and corrective actions.
• Ensure compliance with established SLAs, SLOs, operational controls, and audit requirements.
Automation & Operational Excellence
• Reduce operational toil through automation and self-healing capabilities.
• Identify and eliminate manual processes through engineering improvements and workflow optimization.
• Implement AI-powered operational insights and incident investigation capabilities.
• Drive continuous improvement initiatives focused on stability, efficiency, and cost optimization.
Stakeholder & Business Partnership
• Collaborate with Product, Engineering, Infrastructure, Security, Compliance, and Business Operations teams.
• Communicate service health, operational risks, and reliability metrics to senior leadership.
• Manage relationships with managed service providers and strategic technology partners.
• Support highly regulated financial services, payments, risk, fraud, and compliance platforms.
Role Requirements
Leadership & Experience
Site Reliability Engineering
AWS Cloud , Platform & DevOps
Observability & Operational Excellence
Technical Foundation
Domain Expectations (Mandatory)
Preferred Industry Background
• Experience operating mission-critical platforms in Financial Services, Payments, Banking, FinTech, Fraud, Risk, or AML environments.
Nice-to-Have Skills
Advanced Reliability Engineering
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your India specific benefits include:
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com
We are passionate about honouring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws
#LI-MT #LI-Hybrid
Estimated Job Posting End Date:
08-21-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Many know us as the most trusted way to send money to friends and family overseas and across borders, but we're much more than that.
Our talented teams around the world are building new ways to send, save and spend money. Wherever you are in the world, in whatever currency you choose, we're evolving our services to meet the demands of tomorrow.
We're here for what's next. When our teams make more financial services accessible to people everywhere, we help more people prosper, transforming lives and communities.
