Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a [Manager, Software Engineering (L4)] in [Canada].

This is an exciting opportunity for an experienced engineering leader to guide high-performing software teams building scalable cloud-based solutions for global customers. In this role, you will lead the development and continuous improvement of mission-critical backend systems that power advanced customer engagement platforms. You will combine people leadership, technical strategy, and operational excellence to deliver reliable, high-availability services in a fast-paced environment. The position offers the chance to work with distributed systems, modern cloud-native technologies, and automation-driven engineering practices while collaborating closely with cross-functional teams worldwide. Ideal candidates are passionate about mentoring engineers, driving innovation, and delivering impactful customer experiences through scalable software solutions.

Accountabilities:

• Lead and manage a team of software engineers responsible for delivering scalable backend services and customer-facing platform capabilities.
• Drive the design, development, deployment, and operation of highly available distributed systems in cloud environments.
• Oversee multiple engineering workstreams while ensuring timely delivery, technical quality, and operational reliability.
• Champion agile methodologies, CI/CD pipelines, automated testing, and engineering best practices across the team.
• Collaborate with product managers, architects, and cross-functional stakeholders to translate business requirements into scalable technical solutions.
• Support end-to-end service ownership including architecture, debugging, release management, monitoring, and operational excellence.
• Mentor and develop engineering talent by fostering collaboration, innovation, and continuous learning within the team.
• Promote a culture focused on automation, scalability, reliability, and customer-centric product delivery.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• Minimum 10 years of software engineering experience, including at least 5 years managing and leading engineering teams.
• Proven experience managing multiple projects or engineering workstreams simultaneously.
• Strong technical expertise with REST APIs, Java and/or GoLang development, and relational databases such as MySQL.
• Hands-on experience with containerization and orchestration technologies including Docker and Kubernetes.
• Strong understanding of CI/CD pipelines, automated testing frameworks, and modern software development practices.
• Experience with telemetry and observability tools such as Datadog, Grafana, or Prometheus.
• Deep understanding of distributed systems architecture, scalability, and cloud-native application design.
• Strong analytical thinking, problem-solving, communication, and stakeholder management skills.
• Ability to simplify complex challenges into actionable plans and drive execution effectively.
• Previous experience with contact center technologies, customer engagement platforms, or billing systems is considered a strong advantage.

Benefits:

• Remote-first work environment with flexibility and strong global collaboration culture.
• Competitive compensation package and comprehensive employee benefits.
• Generous paid time off, parental leave, and wellness support programs.
• Healthcare coverage and retirement savings programs.
• Opportunities for professional growth, leadership development, and exposure to cutting-edge technologies.
• Inclusive and diverse workplace culture that encourages innovation and continuous learning.
• Support for employee volunteering, community engagement, and social impact initiatives.
• Access to collaborative global teams and challenging, high-impact engineering projects.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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