Responsibilities & Key Deliverables

1. Ownership and Guidance:

- Overall ownership of the EPS processes for officers across AFS.

- Provide managerial guidance and support to the team for smooth functioning of the Social Security Cell.

2. Process Strengthening:

- Develop and implement suitable process measures to strengthen the EPS claim process.

3. Stakeholder Coordination:

- Coordinate and collaborate with stakeholders, including external agencies (Employees, Ex-Employees, PF Trust, HR/ER, Consultants, etc.).

- Liaise with government authorities (EPFO/RPFC) to resolve grievances and settle EPS claims.

4. Database Management and Documentation:

- Manage database and ensure query resolution.

- Maintain required documentation.

5. Employee Guidance:

- Guide employees on various issues related to EPS benefits.

- Assist in developing an appropriate Plan of Action to avail EPS benefits.

6. Legislative Knowledge:

- Possess thorough knowledge of the EPF Act – 1952, EPFO portal functionality, amendments, and POHW regulations.

7. Proactive Issue Identification:

- Implement proactive measures to identify issues early and develop resolution plans for upcoming retirees, including complex cases like Employer Closed and IW cases.

8. Escalation Management:

- Support in resolving escalations, notices, inspections, and queries.

- Respond to urgent requirements from EPFO, if any.

9. Resource Optimization:

- Effectively utilize internal resources and consultants to address routine and critical cases.

10. Technical Proficiency:

- Proficient in MS Excel, MS Word, SAP, PowerPoint, etc.

- Strong communication skills.

Industry Preferred

Automobile, Consultancy, Human Resources, Legal

Qualifications

Master of Labour Studies; MBA in Human Resources / Industrial Relation

General Requirements

10 to 15 years of work experience in Employee Relations, handling PF & EPS related work.

• Ability to work collaboratively across departments.
• Strong attention to detail and organizational skills.
• Proficiency in MS Office and familiarity with EPFO-related portals.