Job Description

Eligibility

Qualifications

• Minimum Bachelor’s degree in Marketing, Communications, Media Studies, or a related field preferably a Master’s, from an HEC-recognized institute/university
• Qualification in Islamic Finance will be an added advantage.

Experience

• Minimum 8 years' of relevant working experience.

Skills

• Social Media, Community Management & Digital Customer Care
• Leadership, People Management & Coaching
• Stakeholder Management & Escalation Handling
• Analytical, Problem-Solving & Decision-Making Skills

Key Responsibilities

• Overseeing customer complaints, escalations, and sensitive cases, ensuring timely resolution.
• Driving continuous improvement through customer feedback, social media trends, and team performance analysis.
• Developing and implementing processes, service standards, and escalation frameworks to enhance customer experience.
• Ensuring effective staffing, floor management, and shift coverage for uninterrupted Social Care operations.

Department

Service Quality Department

Location:

Head Office - Karachi

Last Date:

November 13th, 2026