Job Description

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden Park and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

Eden Park: Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.

Join Eden Park as a Skip Tracer Manager reporting to Fidan Topyurek, and be part of our talented and growing team!

About the role:

The Skip Tracing Manager is responsible for overseeing the skip tracing function and leading a team focused on locating hard-to-reach individuals and associated assets in support of recovery and collections efforts. The role is accountable for meeting defined performance and recovery targets, managing team productivity and quality, and implementing strategies to improve contact success and recovery outcomes.This position combines operational leadership with continuous improvement, requiring strong people management, analytical capability, and adherence to regulatory and compliance standards.

• Oversee daily operations of the skip tracing function to ensure effective execution and consistent results.
• Manage skip tracing activities across various account types and stages.
• Review outcomes and escalate issues as required.
• Deliver assigned monthly and quarterly performance targets.
• Monitor key performance indicators related to productivity, quality, and recovery outcomes.
• Analyze performance trends and implement corrective actions where necessary.
• Prepare and present performance reporting to management.
• Lead, coach, and develop a team of skip tracers.
• Establish clear expectations for productivity, quality, and compliance.
• Conduct performance reviews and provide ongoing coaching and feedback.
• Support onboarding, training, and development initiatives.
• Develop and implement skip tracing strategies to improve efficiency and results.
• Identify opportunities to enhance workflows, tools, and investigative methods.
• Support process improvements aligned with organizational objectives.
• Collaborate with internal stakeholders to align skip tracing efforts.

Vendor & Stakeholder Management

• Coordinate with external service providers supporting skip tracing and recovery activities.
• Monitor vendor performance and address service or performance issues as needed.
• Support vendor strategy changes to improve outcomes.

Compliance & Risk Management

• Ensure all activities are conducted in accordance with applicable laws, regulations, and internal policies.
• Maintain accurate documentation and records.
• Support audits, reviews, and regulatory inquiries as required.

What we’re looking for:

• Minimum 3+ years of experience in Skip tracing, collections, or asset recovery.
• Minimum 1+ years of experience in a people management or supervisory role.
• Demonstrated experience managing performance metrics and operational targets.
• Strong analytical, organizational, and problem-solving skills.

Preferred

• Familiarity with skip tracing tools, databases, and investigative techniques.
• Working knowledge of consumer protection, privacy, and collections regulations.
• Experience managing complex or high-risk recovery portfolios preferably in the Sub-Prime Auto industry.

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.
• For more information on who we are as an employer click here.

What you can expect - pay & process:

• Expected base salary range is $65,000 - $80,000 , plus the opportunity to earn uncapped monthly, quarterly & annual bonuses tied to performance—your success drives your earnings.
• This posting is for an existing vacancy within our organization.
• Artificial intelligence may be used in parts of the recruitment process.
• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

#CORPON

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:

Permanent