Job Description

The opportunity

Delaware North Australia is seeking an experienced and driven Shop Manager to lead the retail merchandise operation at the iconic Collingwood Football Club. This is an exciting opportunity to combine your passion for retail leadership with one of Australia's most recognised sporting brands. As Shop Manager, you'll be responsible for delivering exceptional customer experiences, leading a high-performing team, driving sales outcomes, and ensuring the smooth day-to-day operation of the Club's merchandise store. From match-day excitement to everyday retail excellence, you'll play a key role in helping fans connect with the black and white through an outstanding shopping experience.

What we offer

At Delaware North we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality and merchandise, and we can’t do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet.

As our team member, you’ll receive:

• Opportunities to develop your leadership and retail management skills
• Working at one of Australia's most iconic sporting clubs
• A supportive and collaborative team environment
• Career development opportunities within a global organisation
• Exposure to some of Melbourne's most exciting events and venues
• Potential opportunities to work across our broader venue network

What you will do?

• Lead the day-to-day operations of the Collingwood Football Club merchandise store
• Drive sales performance while delivering an exceptional customer experience
• Recruit, train, coach and develop team members
• Manage staff rostering, supervision and task allocation
• Oversee inventory management, stock control and visual merchandising standards
• Support banking, cash handling and reporting procedures
• Ensure the store is presented to the highest standard at all times
• Maintain compliance with workplace health and safety requirements
• Support match-day and event operations as required

More about you

• Previous experience in a retail leadership role, ideally as a Store Manager, Assistant Store Manager or equivalent
• Proven ability to lead, coach and motivate teams to achieve results
• Strong operational retail management experience, including stock control and cash handling
• Excellent communication and customer service skills
• A hands-on leadership style with the ability to thrive in a fast-paced environment
• Understanding of workplace health and safety requirements
• Flexibility to work weekends and varied hours in line with AFL fixtures and club events

The application period will close on 17/08/2026, unless sufficient qualified candidates are identified sooner.

Who we are

The Melbourne Cricket Ground (MCG) stands as Australia’s most iconic sporting venue and the largest stadium in the Southern Hemisphere, with capacity for over 100,000 fans. Renowned for hosting blockbuster AFL clashes, international cricket, and major entertainment events, the MCG is also a premier destination for concerts, special occasions, and non-event-day functions. Beyond the action on the field, Delaware North offers a variety of retail food and beverage options, premium hospitality, and multipurpose spaces for corporate and private events. A true cultural landmark, the MCG delivers unforgettable experiences at the heart of Melbourne’s sporting and entertainment scene.