Job Description

HWI has a fantastic opportunity to join our Value Added Services Team as a Manager, Service Portfolio.

The Manager, Service Portfolio – Installation leads a team of Business Developers who collaborate with HarbisonWalker Internationals Sales, Marketing, and Technology team(s) to form service roadmaps, supporting the continued profitable product portfolio and segment growth.  The Manager, Service Portfolio will serve as the subject matter expert of his/her service line(s) and is accountable for contributing to HWI’s overall business performance by promoting the use of HWI refractory products, current services and developing new service opportunities.

Responsibilities:

• Collaborating with marketing, communications, and sales personnel to define the go-to-market strategy and roadmap execution, helping them understand the service positioning, key benefits, and target customer, coordinates multi-generational service planning and development activities with R&D, business partners and relevant marketing roles, builds services  from new and existing ideas, and helps to develop new ideas based on industry experience and contact with customers and prospects; responsible for phase in and phase out of new and existing services.
• Developing business cases for new digital technology; creating, executing and tracking new product launch plans by using their expertise in developing refractory measurement and sensors, and forging legal agreements such as NDAs, LOIs, Patent and invention disclosures
• Collaborating closely with HarbisonWalker Internationals Application Specialists, Program Managers and Customer Account Specialists to propose, alter or refine lining designs and installation methods
• Supporting Product Team to achieve goals and metrics (Revenue, Margin, Inventory DII, Capacity Cost Spending, Inventory Accuracy, Safety)
• Collaborating with HarbisonWalker Internationals Sales, Marketing and Pricing team(s) to establish appropriate pricing and positioning for products within their portfolio; providing pricing team with portfolio impact related to raw material cost fluctuations as necessary

Requirements:

• Requires Bachelor's degree in business, engineering or equivalent
• Requires knowledge of refractory products, installation methods, construction skills and customer applications
• Proficiency in Microsoft Office Suite
• Excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization
• Requires the ability to work effectively in a team environment
• Requires project management skills and the ability to coordinate multi-department projects
• Requires leadership skills, team player with enthusiasm and high energy, strong interpersonal skills and a demonstrated record of driving results
• Requires excellent organization skills with accurate and precise attention to detail
• Manager, Service Portfolio – Installation requires six plus (6+) years of B2B experience in an industrial manufacturing environment with a focus on services development.

Physical and Environmental Requirements:

• Physical Activity:  Requires more than 2/3 of time sitting, speaking/hearing; and less than 1/3 of time standing, walking, using hands and fingers, and/or reaching.
• Lifting:  Requires lifting up to 10 pounds less than 1/3 of time.
• Vision:  Requires accurate close vision and the ability to focus.
• Environment:  Requires more than 2/3 of time in an office setting.
• Noise:  Requires working in quiet conditions.