Job Description

MANAGER- IT SERVICE MANAGEMENT

JOIN THE WORLD’S MOST INTERNATIONAL COMPANY

What makes DHL great? Our People! We know each employee’s individual contributions make us the number one Express Delivery and Logistics Company in the world. Our corporate culture is about personal commitment to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today.

The jobholder would be responsible to lead IT infrastructure and service operations, ensuring the delivery of secure, reliable, and business-aligned technology services. The role is responsible for maintaining high service availability, operational resilience, business continuity, and compliance with DHL Group standards, policies, and governance requirements.

How will you contribute to the success of DHL?

• Lead end-to-end IT service delivery, ensuring service availability and performance, and reliability of IT services.
• Manage Incident, Problem, Change, and Service Request Management processes in line with best practices.
• Drive continual service improvement initiatives and operational excellence across the IT landscape.
• Collaborate with infrastructure, application support, information security, data protection, and business teams to resolve service issues and improve service quality.
• Ensure compliance with IT governance standards, policies, and service management frameworks.
• Monitor and report on service performance KPIs, and SLA, driving corrective actions where required.
• Manage vendor and stakeholder management to ensure effective service support and delivery.
• Lead, coach, and develop IT service teams, fostering a culture of customer focus, accountability, and continuous improvement.

Do you have what it takes?

• Degree in Information Services or an equivalent qualification.
• 4-5 years of IS (Information Service) and business experience.
• Excellent communication, negotiation, vendor management, and interpersonal skills.
• Minimum 3 years of Information Systems Management experience.

Please forward your Resume to CareersSriLanka@dhl.com.com - We strive to ensure equal opportunity for all candidates and employees, in line with applicable laws and DHL Group policies.

Visit us on dhl.com for more details on the corporate profile.