ANSTO

Manager, Service Improvement

ANSTO  •  Burwood, AU (Hybrid)  •  1 month ago
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Job Description

You’re agile, keen and open to meaningful work and opportunities that come your way.

You know that to make a meaningful contribution there needs to be connection and collaboration across the teams. Here’s your opportunity to help our people make a big impact.


In this role, you'll:


Work as part of a collaborative Shared Services team to drive service improvement, operational efficiency, and customer-focused transformation.

Manage a prioritised pipeline of improvement initiatives, balancing multiple projects, dependencies, and resource constraints to deliver measurable outcomes in a fast-paced environment.

Lead end-to-end improvement initiatives using structured methodologies such as Lean Six Sigma, from problem definition and analysis through to implementation and benefits realisation.

Engage and influence stakeholders, including senior leaders, to ensure alignment and successful delivery of outcomes. For more information, Please click here to view the Role description

This role requires strong ownership, the ability to challenge constructively, and confidence engaging at a senior level.


About you


Experience leading service improvement initiatives, translating prioritised programs and resource plans into effective delivery in complex organisations.

Strong analytical and problem-solving skills, using service data to assess impacts and develop evidence-based recommendations.

Proven ability to engage, influence, and present to stakeholders, including at a senior level.

Demonstrated capability delivering end-to-end improvement initiatives using structured methodologies such as Lean Six Sigma, while managing competing priorities.

Ability to operate in a fast-paced environment and navigate ambiguity to drive outcomes.


Who we are


Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM, 3rd May 2026

For more information about this role, please contact TULLARAH.SIMPSON@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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ANSTO

About ANSTO

ANSTO is one of Australia’s largest public research organisations and custodian of much of our country’s important science infrastructure, including the OPAL nuclear research reactor, the Australian Synchrotron, accelerators, cyclotrons and neutron beam instruments.

More than 1000 scientists, engineers and experts work at ANSTO to answer the significant environmental, medical and industrial questions using nuclear techniques.

ANSTO’s international collaborations, including partnerships with the European Organization for Nuclear Research (CERN), ensure Australian scientists are connected to a global network of experts and research projects.

As part of enabling a strong national collaborative network, ANSTO is connected with all Australian and New Zealand universities through the Australian Institute of Nuclear Science and Engineering (AINSE), providing researchers access to Australia’s nuclear science, technology and engineering expertise and landmark infrastructure.

On average, ANSTO accommodates over 1800 visiting researchers from other Australian and international research organisations each year.

https://www.ansto.gov.au/social-media-terms-of-engagement

Industry
Biotech & Life Sciences
Company Size
1,001-5,000 employees
Headquarters
Lucas Heights, AU
Year Founded
Unknown
Website
gov.au
Social Media