The Manager Service Delivery leads the organisation’s operational performance and sets the direction for how services are delivered now and into the future. Reporting to the Executive General Manager, this role champions the Kinetic Way by shaping a high-performing, safety-first culture and driving strategic workforce planning to support long-term growth.
With a strong emphasis on leadership over day-to-day management, the role inspires and develops operational teams, ensuring they have the capability, clarity and confidence to deliver safe, compliant and efficient services. It plays a pivotal part in strengthening depot and fleet standards, elevating employee engagement, and embedding continuous improvement across all service delivery functions.
The Manager Service Delivery also contributes to strategic planning, financial performance, and business expansion—anticipating future needs, designing forward-looking operational strategies, and ensuring the organisation is positioned for sustainable success.
Kinetic is Australia and New Zealand’s largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.
As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve.
Kinetic is proud to be an Equal Opportunity Employer and reflect the community we serve. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.
If you’re ready for a challenging and rewarding career with us then click the 'Apply' button now!
Established over 45 years ago, Kinetic has grown to become the largest bus operator in Australia and New Zealand, and a global, multi-modal transport network with operations that span across the UK, Europe and Singapore.
We began in 1978 with Melbourne’s Skybus – a cost efficient, reliable airport transfer service. Today, we manage a global network of bus and rail services, with a team of 36,000 dedicated people and 11,000 buses seamlessly moving over 100 million passengers every year.
We’re the trusted operator of urban, regional, school and charter bus services across Australia and New Zealand. We operate 40 per cent of buses in Queensland, a third of Melbourne’s bus network, and almost half of bus services in Tasmania. In NZ, we’re proud to partner with councils in Auckland, Christchurch, Wellington and Tauranga.
Our expertise spans continents, operating in five countries across Europe. In the UK, we run the Go Ahead network – alongside joint venture partner Globalvia – which includes the Govia Thameslink rail link, the largest and most complex rail system in the country.
We believe in improving the communities in which we live and operate, and making a positive impact on people’s lives.
We’re removing the diesel buses that emit millions of tons of greenhouse gases every year. We’re putting women up front. And we believe in LGBTQI+ inclusion and the freedom to be your true self.
Governments, airports, businesses, schools and councils count on us every day. You too, can count on Kinetic.
