Job Description

The position is located at the Linde Technology Center in Tonawanda, NY and is responsible for all Newmark site operations performed in accordance with the client’s Master Service Agreement. The successful candidate will have experience in managing the facility function of a multi-building campus setting and/or multiple building locations. Areas of responsibility include shipping/receiving, MEPFP functions, cafeteria services, building/site services & maintenance, landscaping/snow removal and capital projects. Act as primary Newmark liaison to client Site Director.

Essential Job Duties:

• Ensure that the campus is functioning in a safe and efficient manner at all times. Ensure all Newmark operations involving both staff and third-party contractors are in compliance with all client safety, health, and environmental policies.
• Direct and oversee maintenance programs relating to the interior and exterior condition and appearance consistent with client objectives with an emphasis on preventive & predictive maintenance to avoid unplanned maintenance and/or downtime. Regularly communicate with staff to obtain input and recommendations that ensure operational and quality standards are maintained.
• Oversee the facility information functions including work order, preventive maintenance and building management systems. Make highest possible use of data from these systems to drive continual improvement in site operations and reliability.
• Supervise staff to ensure effective implementation of services in accordance with contractual, performance and quality expectations of the Company and the client. Prepare and conduct the annual performance reviews and make salary recommendations for all direct reports. As appropriate, review and approve staff performance reports.
• Ensure that all Newmark staff have clear direction on their job duties and responsibilities as well as the required training to accomplish them, with a focus on continual improvement. Foster a teamwork environment where good communication and mutual support are primary objectives.
• Collaborate with members of the client’s Site Operations team (Safety Health & Environment, Security, Site Communications, etc.) in planning & performance of services as required.
• Review the portfolio’s performance on a continuing basis and establish proper measures of performance in accordance with established KPI’s and in compliance with the terms of the Management Agreement. Provide monthly operating report detailing current assessment of facility management performance - portfolio performance, budget variances and continuing operating initiatives; review regularly with Site Director.
• Assist the client in the preparation of long-term strategy programs by continually seeking creative methods to increase portfolio operating efficiencies, decrease operating costs, drive cost savings and cost avoidance opportunities and provide an enhanced real estate environment for client.
• Formulate and implement fiscal operating and capital budgets for the facility in conjunction with client budget for same. Work with Newmark Client Accounting to monitor proper accounting procedures and management of expense activity.
• Oversee the bidding & selection of contract services, vendor negotiation of service agreements and monitor vendor performance to assure full compliance with standards established within the service agreement.
• Facilitate and partner with client business units to achieve short and long-term space planning strategies; to include space management, planning and moves.
• Oversee the formulation, design, bidding and construction of all capital improvements. Manage the multi-year capital planning process with client.
• Collaborate with site teams and client staff on Safety and Green initiatives.

Skills, Education and Experience:

• Bachelor’s degree in business administration, real estate related field, or relative education and/or experience.
• CPM and/or RPA designation desired.
• Minimum 7-10 years previous experience in property and/or facility management.
• Excellent human relations, written and verbal communication skills.
• Excellent customer service philosophy.
• Strong focus on safety in operations.
• Strong negotiating and communication skills, ability to perceive problems and react quickly to effect solutions.
• Strong planning and organizational skills.
• Strong experience in building and managing the employee team.
• May perform other duties as assigned.

Physical Requirements

Rarely

(0-12%)

Occasionally

(12-33%)

Frequently

(34-66%)

Regularly

(67-100%)

Seeing: Must be able to read reports and use computer

X

Hearing: Must be able to hear well enough to communicate with co-workers

X

Standing / Walking

X

Climbing / Stooping / Kneeling

X

Lifting / Pulling / Pushing

X

Fingering / Grasping / Feeling: Must be able to write, type and use phone system

X