Job Description

Specific Job Functions:

• Monitor service levels in the department and adjust staffing levels as needed
• Ensure adequate staffing levels are maintained
• Ensure guest satisfaction by interacting and making sure the guest expectations have been achieved
• Maintain a friendly, courteous and professional relationship with all guests, employees and Vendors. (Licensed Store Partners)
• Communicate via e-mail in a professional manner and follow computer use guidelines
• Communicate all departmental needs to the Assistant Director and Director of Food and Beverage
• Complete paperwork, daily reports, menu analysis, cost analysis, monthly Profit and Loss statements and all other necessary financial analysis for the department.
• Manage and lead staff including hiring, scheduling, employee counseling and commendations
• Train employees on steps of service, sequence of service and hold them accountable to the standards.
• Conduct upbeat daily pre-shift meetings and regular staff training meetings
• Ensure all employees have the necessary permits before clock in
• Ensure all employees meet established uniform standards.
• Oversee orders and maintain par levels of inventory for each self-service outlet
• Manage, monitor and mentor staff to ensure they are following proper policies and procedures
• Actively Supervise all department outlets by ensuring areas of the department are constantly maintained for cleanliness
• Ensure daily operational tasks are performed and completed
• Maintain company and departmental health and safety standards
• Ensure necessary tools are provided to staff as needed
• Ensure departmental and company policies are followed
• Achieve service, financial, and human resource goals set forth by senior management.
• Perform all duties as deemed necessary for the success of the department
• Conduct Quarterly Starbucks Promotional Launch Meeting with Assistant Managers and Cindy Ferris.
• Execute Starbucks Quarterly Promotion drink preparation training.
• Execute all Starbuck Promotions in compliance with Starbucks Standards and on time
• Create weekly schedules
• Run shifts- to cover assistant managers’ days off.
• Payroll/Kronos
• Cash Variance and Locker Audit tracking
• Avero-track employee productivity
• Handle vacation requests
• Leaves of absences/ FMLA personal action notice
• Handle employee concerns/ resolutions-Monthly meetings with Shop Stewarts with a provided meeting agenda one week in advance.
• Employee Relations- meet on grievances and BOA
• Coach train and develop staff
• Handle Guest complaints
• Mentor and develop direct management team
• Coordinate with other departments and assist with guest needs

Qualifications:

• Minimum 5-years’ experience managing a high-volume self-serve/ grab and go restaurants
• Communicate effectively in English both verbally and written forms
• Must possess basic computer skills including Word, Excel, Outlook and Access
• Minimum 2- years of creative, proven marketing experience. (Ability to provide marketing portfolio upon request)
• Mandatory testing on restaurant menu knowledge (Information will be provided)