Job Description

The Team Leader is responsible for leading and managing the day-to-day operations of an escrow office or team while driving strategic growth, operational excellence, and team performance. This role provides leadership, coaching, and oversight to team members, ensures compliance with escrow regulations and company standards, and partners with sales and leadership to achieve business objectives. The Team Leader also maintains key customer relationships and contributes to business development efforts to support market growth.

Key Responsibilities:

Leadership & Talent Management

• Lead, coach, and develop team members to drive performance, accountability, and engagement
• Recruit, interview, hire, and onboard talent to build a high-performing team
• Conduct regular team meetings, one-on-ones, and performance reviews
• Foster a positive, collaborative, and accountable team culture

Operational Management

• Oversee daily escrow operations to ensure efficiency, accuracy, and adherence to company policies and procedures
• Establish, maintain, and improve standard operating procedures (SOPs) and workflows
• Conduct file audits and monitor production to ensure quality and compliance
• Ensure compliance with escrow trust accounting standards and regulatory requirements (state and federal)
• Coordinate resources, staffing, and priorities across the team

Financial & Business Performance

• Manage office performance, including productivity, expenses, and profitability
• Monitor key metrics and implement improvements to achieve financial and operational goals
• Partner with sales leadership to meet market share and revenue targets
• Contribute to office growth through relationship management and client retention

Customer & Market Focus

• Maintain and grow relationships with key clients and partners
• Ensure delivery of exceptional customer service aligned with company standards
• Identify opportunities for market growth and expansion
• Represent the company in the community and support engagement initiatives

Risk & Compliance Oversight

• Ensure adherence to all company policies, escrow procedures, and regulatory requirements including RESPA and Department of Insurance guidelines
• Monitor internal controls and risk management practices
• Address and resolve operational or compliance issues proactively
• Interact and communicate in a professional and effective manner with all levels of team members, leadership, customers, and external partners.
• Performs other functions as necessary or as assigned.

Required Qualifications:

• Bachelor’s degree in Business, Marketing, or related field preferred
• Minimum 3–5 years of experience in escrow, title, real estate, or related operations
• Prior leadership or supervisory experience preferred
• Strong business acumen and understanding of operational and financial performance drivers
• Demonstrated ability to lead, develop, and motivate teams
• Excellent communication, problem-solving, and decision-making skills

Preferred Qualifications:

• Experience managing escrow operations or a branch office
• Strong understanding of escrow workflows, compliance requirements, and trust accounting
• Experience driving business growth and managing client relationships
• Familiarity with EOS or structured meeting frameworks

Work Environment and Physical Requirements:

The physical demands described herein are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The role is primarily performed in an indoor office environment and requires extended periods of sitting, computer use, and frequent verbal and written communication. The position may require occasional standing, walking, and lifting of materials up to 25 pounds.

Why TitleOne:

At TitleOne, we believe there is a difference. Our team delivers confidence and peace of mind through trusted expertise, innovative tools, and a strong commitment to the communities we serve. We support our team members with meaningful work, opportunities for growth, and a collaborative, people‑first culture.

Benefits include:

• Medical, Dental, and Vision Insurance

• 401(k) with Company Match

• Paid Time Off, Holidays, and Sick Leave

• Short- and Long-Term Disability and Life Insurance

• Paid Family and Parental Leave

• Employee Assistance Program (EAP) and Wellness Incentives

TitleOne, a title and escrow company, is committed to making a difference for our team members and the communities in which we live. We enrich our team members’ lives by providing a fun and energetic team environment while offering opportunities for growth and advancement. Our industry-leading, innovative and legendary service delivers confidence and peace of mind to real estate professionals and consumers throughout the Northwest. We are committed to impacting our communities through the giving of our time and financial resources. TitleOne is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc.  (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate  Better Homes and Gardens® Real Estate,  Century 21®,  Coldwell Banker®,  Coldwell Banker Commercial®,  Corcoran®,  ERA®, and  Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report