JobTitle

Manager–SalesSupport

Function

Sales

ReportsTo

Accounts Manager

Location

Regional Office

TravelRequired

25%þ50%☐75%☐

AboutDHLBlueDartExpressIndia:

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerceinSouthAsia,offeringawiderangeof logisticssolutions.Foundedin1983,itisrecognisedforreliable,time-bound,andsecuredeliveryservicesacross55,000+locationsinIndiaaswellasinternationally.Itscompetenciesspan acrossevaluationandcontracting,planningandtransition,deliveryandexecution, andspecificservicecapabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-pacedlogisticsenvironment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargoairline, Blue DartAviationLimited, since May 1994, and the Concorde AirLogistics Limited, atransport,storage,andcommunicationsbusiness,sinceMay2004.

BlueDartExpressLimitedisapartoftheDHLGroup'sDHLeCommercedivision,leveragingthisgloballogisticsleader’s networkacross220countriesandterritoriestoprovidecomprehensiveexpressandlogisticssolutionstoourclients.Our robustnetworkandunmatchedinfrastructure havepositioned theBlueDartbrand asakeyIndia-grownlogisticsplayer withanunmatchedandphenomenalglobaloutreachrootedintheDHLbrandofitsmajorityshareholder.

WeareproudtobeconsistentlyrankedamongIndia’sTop100GreatPlacestoWork,combiningitwithDHLGroup’sTop Employercertification.BeinganEmployerofChoiceisnotjustagoal; it’safundamentalpartofwhoweare,committedto creatingaworkplacewherepeoplearevalued,empowered,andwearthesobriquet“BlueDarter”withhonour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety,BlueDartiswhereyoubelongBlueDartofferscompetitivecompensationandcomprehensivebenefits,accessto cross-functional,successionplanningandglobalcareerpaths,andstrongcultureofrecognition.

Position

TheManager–SalesSupportisresponsibleformanagingend-to-endbilling,invoicing,and collectionscoordinationforbranchcustomers,ensuringaccuracy,timeliness,andadherencetocontractualandcompany guidelines.

TheroleactsasakeyinterfacebetweenSales,Finance,andCustomerstoensuresmoothrevenuerealization,effective dispute resolution,andstrongprocessdiscipline atthe branchlevel.

JobPurpose:

Toensure accurate and timely billing, efficientcollections follow-up, and resolutionof customerbilling queries, thereby supportingrevenuerealization,improvingreceivablesperformance,andenhancingcustomerexperience.

KeyRoles&Responsibilities:

Billing & Invoicing Management

• CoordinatewithBranchFinance&Accountsteamsfortimelybillgeneration

• Validateaccuracy ofinvoicesaspercontractualtermsandcompany norms

• Ensurecustomizationofinvoicesaspercustomeragreements

• Ensuretimelydispatchofinvoicestocustomers

Collections & Receivables Management

• WorkcloselywithSalesteamstoensuretimelycollections

• Followuponpending,short,ordelayedpayments

• Trackreceivablesageingandescalateaspertimelines

• SupportimprovementofDSOatbranchlevel

Customer Query & Dispute Resolution

• Coordinatewith FinanceandSalesteamsto resolve billingdisputes

• Ensureclosureofdisputesbeforepaymentduedates

• Maintainproactive customercommunication

Reporting & Governance

• Maintainbilling,dispatch,andcollection MIS

• SharereportswithBranchFinanceandSalesleadership

• EnsureadherencetoSOPs,audit,anddocumentationstandards

Sales & Branch Coordination

• Alignbillingcycleswithcontractual agreements

• Support onboardingof customersfrombillingreadiness perspective

• Ensure coordinationacross Sales,Operations,andFinance

Process Discipline & Continuous Improvement

• AdheretodefinedSOPsand processes

• Identifyrecurringissuesandhighlightto supervisor

• Suggestimprovementstoenhanceaccuracy andturnaroundtime

• Supportautomationandprocessimprovementinitiatives

• Applylearningsfromerrorsandaudit observations

People & Team Support

• Provideoperationalguidancetobranch sales teams

• Ensureprocessadherenceandperformancediscipline

• Supportmanpowerplanninginputswhere required

Qualifications&Experience:

Education:

• GraduateinCommerceBusinessAdministration

• MBA preferred

Experience:

• 2–4years

• Experienceinbilling,invoicing,collections,orsalessupportroles

• ExposuretologisticscourierB2Bservicespreferred

Skills& Capabilities:

Technical Skills:

• Understandingofbillingandinvoicingprocesses

• Knowledgeofreceivablesandcollectionsmanagement

• ProficiencyinMSExceland reportingtools

• FamiliaritywithERPbilling systems

KeyCompetencies:

• Attentionto detail

• Strongcoordinationandstakeholdermanagement

• Customerorientation

• Problem-solvingapproach

• Abilitytoworkunder timelines

KeyPerformanceIndicators:

KRAs

KPIs

Billing Timeliness

%invoicesgenerated anddispatchedwithintimelines

Billing Accuracy

Numberofbillingerrors /rework cases

CollectionsEfficiency

%collectionsachievedwithinduedates

ReceivablesControl

Reductioninoverduereceivablesageing

Dispute Resolution

Turnaroundtimeforclosureofbilling issues

Reporting&Compliance

Accuracyandtimelinessof MIS

StakeholderCoordination

FeedbackfromSalesFinanceteams

Process Improvement&Discipline

Reductioninrecurringerrors;adherencetoSOPs

WhyjoinDHLBlueDart?

Whenyoujoinus, you’re notjusttaking a job—you’re becoming part ofa purpose-led movementthat’s reshaping the future oflogisticsacrossIndiaandtheworld.AtBlueDart,wedon’tjustdeliverparcels—wedeliverexcellence,innovation,and opportunity every day.

Here’swhatmakesusstandout:

· GreatPlacetoWork®Certified—atestamenttoourpeople-firstculture,inclusiveenvironment,andcommitment to your growth and well-being.

· Competitivepayandperformance-linkedrewardsthattrulyrecognizeyourimpact.