Job Description

The Sales Operations Manager owns the accurate and timely execution of recurring sales operations activities, including reporting, PO tracking, data maintenance, planning templates, process administration and cross-functional follow-up. The role supports the Director of Sales Operations and the broader Account Management team. The Director retains responsibility for strategy, complex business judgment, senior-level alignment, approvals and final recommendations related to retail, shipment, inventory and financial plans.

Description

KEY RESPONSIBILITIES

Retailer Reporting, Business Insights & Process Management

• Prepare, validate and deliver recurring sales, inventory, forecast and business-management reporting; maintain PO logs, planning templates, process documentation, calendars and source data; and reconcile routine discrepancies to ensure accurate, timely and decision-ready outputs.
• Coordinate system setup, timelines, materials and recurring submissions for new door openings, seasonal account plans and weekly, monthly and quarterly estimate reviews.
• Support Director-led business, inventory and account decisions by updating analyses based on approved assumptions, preparing options, coordinating phase-ins, phase-outs, promotions and returns, and executing approved actions; the Director retains ownership of strategic interpretation, final recommendations and leadership communication.

New Product Launches & SKU Management

• Prepare and maintain the launch of NPL’s in LFW (Launch Forecasting Workbook) and Launch Memos covering retailer plans, forecasts, timing, allocations, in-store support and execution requirements.
• Validate retailer data, benchmarks and approved assumptions; identify missing inputs or inconsistencies and escalate unresolved issues.
• Support Director-led launch decisions and scenario evaluation; the Director owns complex forecast judgments, allocation of trade-offs, approvals and final cross-functional alignment.

Annual Budgeting & Long-Range Planning

• Manage planning templates, timelines, data collection and input consolidation for annual budgets and long-range plans.
• Identify gaps, inconsistencies and data issues and escalate items requiring business judgment or cross-functional resolution.
• Support the Director in developing recommendations and leadership materials; the Director owns strategic assumptions, target setting, investment choices and final plan alignment.

Consensus, IBP & Forecast Alignment

• Collect, validate and organize inputs from Account Leads, Planners and cross-functional partners for consensus and IBP reviews.
• Prepare analyses and flag exceptions for escalation; the Director owns forecast strategy, trade-off decisions, senior-level alignment and final recommendations.

Qualifications

• 5+ years of experience in sales operations, retail or inventory planning, account management, finance or a related commercial function.
• Experience preparing retail, shipment, inventory and financial reporting in a multi-account or brand environment.
• Advanced Excel skills and proficiency in PowerPoint and Word; retail planning or data-tool experience preferred.
• Strong organization, communication and follow-through, with the ability to manage recurring deliverables and changing priorities.
• Strong execution, data accuracy and attention to detail
• Advanced Excel, reporting and data-management capability
• Organized management of recurring deadlines and processes
• Clear communication, follow-through and issue escalation
• Ability to independently resolve routine operational issues
• Sound judgment in identifying matters requiring Director input