To handle all aspects of sales and gallery management and operations processes and support several aspects of the Sales and Marketing operations, being customer-focused as the top priority.
Participates in developing and implementing gallery procedures that will increase tour flow from marketing channels. Develops and manages materials and equipment and builds relationships with external vendors and internal associations. Evaluates programs/channel for generating tours and implements solutions to enhance tour flow capacity. Communicates gallery strategy to sales and marketing workforce. Builds and maintains relationships with sales management, and coordinates with them to address any problems. Manages the day-to-day activities of individual contributors, customers and teams. Participate in performance management, coaching, and selection of the marketing workforce.
CORE WORK ACTIVITIES
Manage the sales floor to ensure customer tour flow is efficient and conducive to sales presentation discussions and purchase deliberations.
Responsible for planning/staffing of sales force readiness by ensuring the appropriate number of Sales Executives needed for marketing/tours.
Provide information to, and answer questions from, customers regarding specific topics related to vacation ownership, seasonal travel and financing options.
Manage any overflow from tour waves.
Greet customers and make initial introductions to front desk and/or Sales Executives.
Support the presentation
Supervise the daily operational aspects of the Sales Gallery Floor/Sales Center.
Conduct and/or contribute to material for Daily Huddles/Line Ups.
Conduct and/or participate in regular sales and marketing management meetings to review both the week and period performance and make action plans to ensure peak performance.
Mediate, counsel, and resolve in a timely manner any issues with or between subordinates and with colleagues.
Encourage and support the establishment of a positive work environment that recognizes both individual and team accomplishments and provides a safe haven for open and honest communication.
Monitor weekly and period-to-date reports (e.g., VPG, Net Sales, Customer Satisfaction, SE/ME hot lead reports, channel reports, and P&Ls), and provide effective motivational messages to the sales team based on performance.
understanding of what can be sold from the portfolio as well as how it should be sold (e.g., including financing).
Manage the Guest Experience and the integrity of the brand name by making sure that all associates represent the company in an ethical, moral and professional manner always.
Determine when issue escalation is required.
Develop, maintain, and enhance the 'Culture of Excellence' in all aspects of the Sales Gallery/Center operation.
Interview new candidates.
Coordinate and prepare with Director of Marketing quarterly business objectives.
Respond to customer questions, complaints, and/or concerns.
Develop plans to proactively deal with and mitigate common customer problems/complaints.
Communicate with customers when escalated issues arise.
Coordinate with Quality Assurance and Contracts to relay important information or issues down to the sales line.
Owner Referral (OR) management
Liaison with Phuket, Bali and broker marketing teams.
Premium management with marketing teams
Coordinate package tours
Administer gifts for First Time Buyer (FTB) sales and provide first-line sales advice.
Encore collaterals and backend support management.
Handle all associate matters for the encore team
Relevant encore meetings
Monitor encore practices and assist as necessary for encore administrative processes.
Conceptualizing guest experience in the gallery.
Overseeing and managing gallery overall.
Handling leaves matters of the Assistant Gallery Administration.
Procurement of new premiums (gifts for guests) and vendors.
Liaison with creative services for new gifts procurement.
Purchase Order management and liaison with finance team.
Inventory management for month closing
Delegate routine gallery tasks between the team
Other ad-hoc gallery tasks
EDUCATION AND EXPERIENCE
Bachelor’s degree or 4 years of equivalent work experience; minimum 2 years’ experience in a similar position
Previous senior level Timeshare Marketing Management experience preferred.
Strong communication skills in English (verbal, listening, writing); additional Asia Pacific languages an advantage (Indonesian, Chinese, Japanese, Thai etc.)
Effective influencing skills
Strong consensus building skills.
Effective change management skills
Strong customer and associate relation skills
COMPETENCIES
Fundamental competencies required for accomplishing basic work activities
CRITICAL COMPETENCIES
Analytical Skills
Excellent Analytical Skills
Interpersonal Skills
Interpersonal Skills
Communications
Communication
Personal Attributes
Enthusiastic and Positive
Demeanor
Dependability
Integrity
Adaptability/Flexibility
Mature and Professional Attitude
Organization
Detail Orientation
Planning and Organizing
General Finance and Accounting
Microsoft Office applications
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands.
Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true.
Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team.
Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
