Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

As the Manager, Sales Development Representative, you’ll lead a group of Sales Professionals who stand as the front line of our well-established Sales Organization. The LDR team is directly responsible for a very large piece of Five9’s Revenue - we’re looking for someone who can dive head first into this incredible role and help us continue our exponential revenue growth.

What You’ll Do:

• Recruit, hire, train and manage a world class team of Inbound Lead Development Representatives across the Five9 Sales Organization Manage day to day operations (teaching, coaching, fixing bottlenecks)
• Create new trainings to teach our team new skills that will help them succeed in this role and their entire career
• Be very comfortable in the ability to use data to back decisions and initiatives
• Monitor and analyze inbound lead processes, metrics, and tools to maximize success on the LDR team - challenge the status quo, we can always improve!
• Inspire and Motivate the team to create an environment of openness, creativity, comfortability and continuous improvement
• Work cross functionally with Sales Management, Sales Operations, Demand Generation and Marketing Report directly to the Director of Sales Development

You Might Be A Fit If:

• 4+ years of experience exceeding goals in a quota carrying prospecting and closing Sales Role
• 1+ year(s) of experience directly managing is encouraged (SaaS is preferred)
• You have proven experience – and passion for – coaching, motivating, and growing the ability of those around you
• You are a self-starter with the ability to quickly identify problems and come up with solutions.
• You take ownership - comfortable with defining goals, success factors, key metrics for programs, and delivering against them
• Strong experience running experiments (A/B testing methodology) in order to continuously improve our processes
• Strong Knowledge of SFDC - Reporting, SFDC workflow management, etc.
• You have experience selling a technical product or possess the aptitude to quickly learn this

Learn more about our Employee Benefits offerings and other perks here

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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.