Job Description

Exercises independent judgment and discretion to responsibly direct subordinate labor and issues work assignments to ensure a high level of service to both internal and external customers. Supervises Sales Support staff to ensure the administration of all Rate Agreements, Contracts, Tariff Filings and Quotations. Builds a properly trained team-oriented staff and exercise sound judgment to assign work in a manner that ensures that the departmental workload is distributed as efficiently as possible. The Sales Support Manager is also responsible for exercising independent judgment to administer discipline (including up to suspension or termination of employment) and reward employees he / she manages and for adjusting grievances raised by labor reporting to him / her.

Essential Functions:

• Direct subordinate labor working in the Sales Support department to maximize labor efficiency and
  productivity.
• Use independent judgment and discretion to administer and carry out discipline of, or reward, subordinate labor, including advising, warning, citing, suspending, discharging, or rewarding labor.
• Exercises discretion and independent judgment to address, adjust, and resolve grievances and implement appropriate resolutions.
• Guides, coaches, and supports the Sales Support department
• Monitors and measures workload of staff and exercises discretion to assign work in a manner that ensures best processes are in place
• Assists with the preparation of contracts and amendments in conjunction with the Trade Management
  department
• Oversees contract administration /Freight Information Systems (FIS) Rate Agreement process, ensuring that all rate filings are made in a timely fashion and that tariffs are kept current and up to date
• Arranges filings with the Federal Maritime Commission (FMC)
• Manages the process between local Area and Hapag-Lloyd Global Sourcing (HLGS)
• Utilizes key metrics, such as rate agreement accuracy and customer turn time, to drive improvement within the department
• Provides assistance to Senior Management regarding pricing concerns
• Communicates with various internal departments to resolve customer issues
• Works with Sales Execution to identify and secure target accounts
• Performs market analysis and researches tariffs
• Provides training for staff on new systems, regulations and requirements as governed by the Federal Maritime Commission (FMC)
• Assists staff with problem solving and interpretation of tariff rates and rules
  
• Makes certain that all departmental and functional training requirements are fulfilled
  
• Ensures consistent application of Hapag-Lloyd policies to all personnel actions
• Understands most shipping terms and can use a dictionary to find terms not recognized. Is willing to clarify shipping terms unique to a location and understands routings, schedules and general practices of various countries, carriers, ports and terminals.
• Shows persistent enthusiasm in customer interactions. Questions potential customers to determine and anticipate their needs. Puts aside other work to help customers. Uses customer feedback to improve overall future customer service and translates customer’s business needs into strategy.
• Listens to and understands customer (both internal and external); anticipates customer needs; gives high priority to customer satisfaction. Continually searches for ways to improve customer service; seeks feedback from customers; impresses customers with exceptional service or work. Demonstrates knowledge of the customer's business.
• Recognizes and attends to multiple facets in issues and problems. Uses a logical and systematic approach to analyze unfamiliar issues and problems. Assembles relevant information from multiple sources.
• Makes sound decisions in ambiguous situations not covered by explicit rules by exercising independent judgment and discretion. Adjusts decisions to meet with changing circumstances or new information. Provides well thought out rationale for decision.
• Actively shares information with others. Reinforces people for contributing ideas and opinions even when their views are at odds. Shows human side by admitting mistakes.
• Actively attends to what others are saying. Readily grasps key points in verbal communications. Restates verbal communications in own words to ensure accurate understanding.
• Communications are well organized, clear and concise. Emphasizes key points to ensure communications are understood by others. Uses the vocabulary and level of technical complexity that will give the audience the knowledge they need. Uses appropriate gestures and body language. Responds directly an appropriately to questions from others. Uses open ended, non-threatening questions to elicit information from others.
• Readily comprehends written information in area of technical expertise. Composes effective and professional written communications and documentation for non-routine and/or technical matters. Presents information and ideas in a systematic and logical sequence of writing.
• Appears confident and composed when speaking formally on new topics in front of a group. Responds
  directly and appropriately to spontaneous questions from the audience. Uses audio-visual aids effectively to underscore points.
• Makes commitments carefully, exercising sound judgment to do so. Usually shows consistency between words and actions. Adheres to sound business ethics-does not oversell own services or make disparaging comments about others. Tells the truth and is trustworthy.
• Uses word processing software efficiently and effectively. Uses spreadsheet software as a tool for tracking work. Uses other software appropriate to work demands and effectively applies other components of MSOffice required by the job.

Supervisory Responsibility:

Generally responsible for supervising and managing employees within the Sales Support Department.

Minimum Qualifications:

University Degree and 5 years of experience in the Maritime Industry or the equivalent combination of education and experience.

This position is in the US and requires eligibility to work in the US and completion of the employment eligibility form required udner fedral law upon hire.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the incumbent is regularly required to sit, talk, and hear. The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision. May incur mental stress due to time deadlines, pressures and demands from both internal and external sources.

Salary Range: $106,200 - $130,200