VINFAST

Manager – Sales & Aftersales Quality Control

VINFAST  •  Hanoi, VN (Onsite)  •  4 hours ago
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Job Description


  • Lead the development and execution of Sales & Aftersales Quality Control, Compliance, Audit, and Investigation strategies across the dealer and service network.

  • Establish governance frameworks, policies, standards, and quality control processes to ensure operational excellence and regulatory compliance.

  • Develop and oversee annual risk-based audit plans, ensuring effective execution of periodic, ad-hoc, and special audits.

  • Lead investigations into critical operational issues, customer complaints, fraud, and non-compliance cases, ensuring timely resolution and preventive actions.

  • Drive Root Cause Analysis (RCA) and oversee the implementation and effectiveness of Corrective and Preventive Actions (CAPA).

  • Monitor dealer and workshop performance through quality KPIs, compliance metrics, audit findings, and operational health indicators.

  • Collaborate with Sales, Aftersales, Network Development, Customer Experience, Legal, and other stakeholders to strengthen operational governance and quality performance.

  • Lead continuous improvement initiatives by leveraging data analytics, benchmarking, and industry best practices.

  • Manage departmental planning, budgeting, resource allocation, and project execution.

  • Prepare executive-level reports, present key findings, risk assessments, and strategic recommendations to senior management.

  • Coach, develop, and lead team members to build a high-performing quality organization.


    • Requirements


    Education


    • Bachelor's degree or above in Automotive Engineering, Quality Management, Business Administration, or a related field.


    Experience


    • Minimum
      8–10 years
      of experience in Quality Management, Operational Audit, Sales Operations, Aftersales Operations, Dealer Network Management, or related functions.

    • At least
      3 years of people management or team leadership experience
      .

    • Experience in the automotive OEM industry or managing dealer networks is highly preferred.


    Technical Skills


    • Quality Management Systems

    • Operational Audit & Compliance

    • Investigation & Fraud Detection

    • Root Cause Analysis (RCA)

    • Corrective & Preventive Action (CAPA)

    • Risk Management & Internal Control

    • Data Analytics, Power BI, Advanced Excel

    • Project & Stakeholder Management


    Leadership Competencies


    • Strategic thinking

    • Decision-making and problem-solving

    • Leadership and coaching

    • Cross-functional collaboration

    • Change management

    • Strong communication and influencing skills


    Languages


    • Business-level English.


    Preferred Qualifications


    • ISO 9001 Lead/Internal Auditor

    • IATF 16949 Auditor

    • Lean Six Sigma Green Belt / Black Belt

    • Certified Quality Engineer (CQE)

    • Certified Internal Auditor (CIA)


    Benefits


    At VinFast, we are committed to empowering our people with meaningful career opportunities and a rewarding work environment.


    • Competitive salary package with annual performance review and bonus.

    • Comprehensive health insurance for employees.

    • Professional development through technical, leadership, and international training programs.

    • Opportunity to work in a fast-growing global automotive company with exposure to international markets.

    • Career advancement opportunities within a dynamic and high-performance organization.

    • Collaborative, innovative, and results-driven working environment.

    • Annual health check-up and employee wellness programs.

    • Company-sponsored team building and employee engagement activities.

    • Paid annual leave and public holidays in accordance with company policy and local labor regulations.

    • Other attractive benefits in accordance with VinFast's compensation and benefits policies.
    VINFAST

    About VINFAST

    VinFast - a member of Vingroup – envisioned to drive the movement of the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability that boasts up to 90% automation in Hai Phong, Vietnam.

    Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. Learn more at: https://vinfastauto.com.

    Industry
    Automotive & Mobility
    Company Size
    5,001-10,000 employees
    Headquarters
    Cat Hai, VN
    Year Founded
    Unknown
    Website
    vinfast.com
    Social Media